At Bron Afon, we believe everyone should have a place they are proud to call home. We are looking for a Customer Voice Co‑ordinator to help strengthen the work we do with customers. The role focuses on listening, understanding, learning, and acting on the customers’ voices.
Responsibilities
As the Customer Voice Co-ordinator you will:
- Build strong relationships with customers, community groups, partners and organisations.
- Support local groups and help deliver meaningful engagement activities, both digital and face‑to‑face.
- Use data and customer feedback to understand what matters most to customers.
- Deliver a coordinated approach to listening, engaging, and embedding the customer voice in service delivery.
- Help Bron Afon identify business priorities and promote and improve services, wellbeing, trust and satisfaction.
Qualifications
- Relevant experience in customer engagement, community outreach or a similar role.
- Strong communication and relationship‑building skills.
- Ability to analyse data and translate findings into actionable insights.
- A standard DBS check is required and will be arranged by Bron Afon.
Benefits
Bron Afon is committed to equality and diversity and aims to create a supportive environment where everyone feels valued and can be themselves.
