We are looking for a Senior Development Manager to work closely with the Head ofDevelopment, Performance, and Analytics in shaping and driving strategy across ourOptimise, Evolve, and Grow agendas.In this role, you will help deliver the Optimise agenda, using data, performancemanagement, and analytics to drive continuous improvement and embed our Better Never Stops culture. You will also support the Evolve agenda, contributing to transformational programmes, operating model reviews, and future-focused initiatives such as ESG and circularity.Additionally, you will play a key role in the Grow agenda, partnering with colleagues toexpand Sofa Delivery Co as a successful third-party logistics (3PL) provider, focusing onnew business, customer performance, and profitable growth. This is a pivotal position in delivering our 4-year strategy, combining operational excellence with long-term strategic development, while ensuring we continue Delivering Moments That Matter for our customers.What you'll be doing● Drive the business-wide performance and analytics agenda, ensuring data andinsights inform operational excellence and strategic decision-making.● Develop, implement, and maintain performance measurement frameworks,dashboards, and KPIs to monitor and enhance operational delivery.● Leverage analytics to uncover improvement opportunities and ensure all initiativeselevate the customer experience, aligned with our Delivering Moments That Matterpromise.● Champion a culture of continuous improvement and learning, inspiring teams toadopt and embed the Better Never Stops mindset across the organisation.● Lead transformational programmes and initiatives aligned with our 4-year strategy,including operating model reviews, sustainability, ESG, and circularity.● Provide strategic leadership, planning, and execution of complex, cross-functionalprogrammes, delivering transformative change and measurable business value whilekeeping the customer experience central — Delivering Moments That Matter.● Oversee multiple projects or workstreams, ensuring alignment with organisationalobjectives, governance standards, and stakeholder expectations.● Translate strategic objectives into actionable programme plans, roadmaps, andperformance metrics.● Manage interdependencies, risks, and project interconnections to ensure cohesiveand timely delivery.● Support commercial modelling to ensure new customer propositions drivesustainable, profitable growth.● Design and maintain standard operating procedures to optimise operations andsupporting functions.● Analyse complex operational and financial data to identify trends, insights, andopportunities for improvement. Support Delivery of Grow – Expanding into 3PL● Contribute to the growth strategy to establish Sofa Delivery Co as a successful third-party logistics (3PL) provider.● Collaborate with commercial and operations teams to monitor, analyse, and optimisecustomer performance.● Support QBRs and formal customer interactions, providing insights andrecommendations.● Design and implement scalable solutions that enable growth while embedding aBetter Never Stops approach in processes and delivery.The role is for you if● Strong strategic thinker with the ability to translate vision into actionable programmesand initiatives.● Excellent analytical and problem-solving skills, capable of interpreting complex datato generate meaningful insights.● Experienced in designing and embedding performance frameworks, KPIs, andreporting tools to drive accountability and improvement.● Strong leadership and people development skills, fostering a high-performance,collaborative culture.● Highly effective in influencing and stakeholder management at board and seniorleadership levels.● Able to balance short-term operational delivery with support for long-term strategicinitiatives.● Solid commercial acumen, with the ability to identify and shape profitable growthopportunities.● Proficient in IT and digital tools to support data-driven decision-making.● Demonstrates integrity, reliability, and a positive, can-do attitude.● Skilled at multi-tasking and prioritising competing demands effectively.● Personable and approachable, with the ability to lead, develop, and maintain strongexternal relationships.● Proven experience in project or programme management within logistics, supplychain, retail, or a related sector.● Strong background in performance management, business analytics, and data-drivendecision-making.● Highly analytical, able to collect, organise, interpret, and communicate large volumesof information with accuracy and attention to detail.● Experience supporting large-scale transformation and change programmes.● Knowledge of ESG, sustainability, and circularity principles within supply chain orlogistics contexts.● Degree-level education (or equivalent) is desirable.● Excellent communication and influencing skills, with the ability to explain complexconcepts to diverse audiences.● Skilled in technical project and programme planning, with strong organisationalabilities and a pragmatic approach to problem-solving.● Demonstrates professional credibility, confidence, and articulate communication in allinteractions.