Service Support & Hot Job Coordinator
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Telent’s Infrastructure Services team, part of the Network Services division, is looking for a Service Support & Hot Job Coordinator to support Fibre Build project delivery, with a focus on Health & Safety.
This hybrid/agile role requires travel to either our Warwick or Chorley office at least one day per week, with home working flexibility. A full UK driving license is preferred.
You’ll support the PMO & Service Control team by ensuring third-party implementation consistently meets performance criteria. Coordinate utility prints, hazard checks, and obtain permissions for Telent and subcontractor site activities
Liaise with internal teams, subcontractors, and third-party asset owners to secure safe work permissions
Support and maintain performance frameworks that align with business goals and drive improvements
Manage third-party partners to deliver training, processes, and validation tools
Ensure accurate, high-quality data through handling both qualitative and quantitative inputs
Oversee work order creation in collaboration with subcontractors and Supplier Managers
Ensure compliance with local authority and statutory Streetworks legislation
Maintain data accuracy and process compliance across teams and depots
Adhere to Health & Safety policies and procedures
Apply analysis techniques to address high-priority issues
Contribute actively to the team’s performance
You are a proactive, self-motivated professional with strong data analysis and communication skills. Analyse and present data clearly to support better decision-making
Identify and help implement process improvements
Ensure adherence to process standards and quality checks
Gather, clean, and maintain accurate and reliable data
Preferably hold City & Guilds or NRSWA Coordination of Streetworks certification – Advantageous to have but NOT essential
Communicate clearly and provide excellent customer service
Proficient with MS Office, MS Teams, and relevant technical tools
Self-driven, flexible, and aligned with Telent’s values and culture
Willing to go the extra mile and embrace training opportunities
We're committed to creating an inclusive culture that values differences and supports everyone to thrive.
Overtime opportunities
~26 days holiday (plus public holidays) with buy/sell options
~ Company pension scheme
~ Access to a flexible benefits portal
~ Ongoing training and development
~ Family-friendly policies
~ Occupational health and wellbeing support
~ Discounts on cinema, dining, and shopping via the Telent Reward Scheme
At Telent, diversity and inclusion are at the heart of what we do. LI-Hybrid
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Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance.