Lead the delivery of a 5? customer experience
At Gleeson Homes, we're committed to delivering high-quality homes and an exceptional customer journey. As a Customer Relations Manager, you'll play a pivotal role in shaping that experience - leading the regional Customer Care team, driving operational excellence, and ensuring every customer receives the service and support they deserve.
This is a leadership role with real influence. You'll work closely with Build, Sales, Commercial, and senior stakeholders to champion the customer voice, resolve issues efficiently, and continuously improve the quality of our homes and service.
What you'll be doing
Leadership & Team Development
* Lead, coach and inspire the regional Customer Care team, ensuring consistent delivery of 5? service.
* Manage and plan the Maintenance Technician's workload to maximise first-visit resolution and customer satisfaction.
* Support colleagues across Build, Sales and Customer Care with training, guidance and customer-centric best practice.
Customer Satisfaction & Experience
1. Champion the customer journey across the region, influencing decisions to ensure customer expectations are met or exceeded.
2. Build strong, transparent relationships with customers through timely communication and...