Dudley Metropolitan Borough Council is seeking a Senior Customer Advisor to be the first point of contact for customers in Walsall. This permanent position involves managing customer inquiries, assisting with complex requests, and supporting digital service initiatives. Candidates should possess the CIOB Level 3 Certificate or equivalent experience, with a strong focus on customer service and compliance with accessibility standards. A salary between £35,412 and £38,220 per annum is offered for 37 hours per week.
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