We have a vacancy for a Care Navigator / Medical Receptionist at Shaftesbury Medical Centre Leeds LS9 & Church View Surgery LS15
We are a busy two site Practice and areseeking a reliable and experienced Care Navigator / Receptionist to join our friendly team.
We can offer 28.5 to 38 hours per week. Shifts will be split across bothof our surgeries in LS9 and LS15
Previous Primary Care / GP surgery experience is preferred but we will also consider applicants with relevant transferable skills.
We are seeking someone with goodinterpersonal skills who is able to work under pressure and as part of a teamof 10 receptionists dealing with all patient enquiries on the phone and in thesurgery and via digital online consultation requests from Patients.
Both surgeries are in modern purpose builtmedical centres and include facilities for rest areas and kitchen facilitieswith free hot drinks, microwaves and fridges. There is free parking on bothsites
Full training will be given to be competent in the role
We can offer between 28.5 to 38 Hours per week for this role
Interviews are likely to be on Tuesday 22nd, Wednesday 23rd and Tuesday 29th July
Main duties of the job
Being the 'face' of the Practice to thegeneral public, particularly patients, both in person and on the telephone
Answer calls
Care navigate patients tothe most appropriate service
Completing digital online consultation requests on behalf of the Patients for GP services
Booking Nursing appointments
Managing admin tasks
Registering new patients
Ensuring complete confidentiality whilst onreception
About us
We have two purpose built modern medical centres sites
Shaftesbury Medical Centre, 78 Osmondthorpe Lane, Leeds LS9 9EF
Church View Surgery, Station Road, Leeds LS15 8BZ
You will be joining a well established and friendly team of 10 Receptionists supporting a team of 12 doctors and 7 nurses who serve a population of 18,000 patients
Salary up to £12.46 perhour dependant on experience for 28.5 to 38 hours a week
25 days (pro rata to full time) annual leave plus Bank Holidays
Opportunity to join the NHS Pension scheme
Annual Appraisal & Personal Developmentplan including ongoing training
Staff uniform provided
Free tea, coffee and chilled water
On site free parking
Job responsibilities
Reception
* Receivingpatients, consulting with members of practice team GPs, Nurses, Pharmacists, Physios, Admin
* Beable to cover all reception positions as necessary
* Takingmessages and passing on information
* Processingpersonal and telephone requests for appointments, telephone consultationsand ensuring callers are directed to the appropriate healthcareprofessional
* Initiatingcontact with and responding to requests from patients, other team memberand associated healthcare agencies and providers
* Ensurethat telephone system is operational at the beginning of each day and switched overto night service and that the answer phone operational at the end of eachday
Appointment System and Digital Online Consultation requests from Patients
* Book/edit/cancelappointments and recalls ensuring sufficient information is recorded toretrieve medical record
* Dealwith home visit requests, carefully noting all details
* Arrangetransport to hospital appointments for housebound patients
Room Prep
* Clinical Rooms are checked at theend of each consulting session and left tidy and secure
Confidentiality
* Maintainconfidentiality of information, acting within the terms of the DataProtection Act and Caldicott guidance on patient confidentiality at alltimes
* Maintainan awareness of the Freedom of Information Act
* Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data
Health & Safety
* Thepost-holder will manage their own and others health & safety andinfection control as defined in the Practices Health & Safety Policy,the Practice Health & Safety Manual, and the Practices InfectionControl Policy and published procedures.
* Complywith Practice health & safety policies by following agreed safeworking procedures
* Activelyreport health & safety hazards and infection hazards immediately
* Keepingwork and general areas clean and tidy, and using appropriate infectioncontrol procedures to keep work areas hygienic and safe fromcontamination.
* Awarenessand compliance with national standards of infection control, hygiene,regulatory / contractual / professional requirements, and good practiceguidelines.
* Correctpersonal use of Personal Protective Equipment (PPE) and ensuring correctuse of PPE by others, advising on appropriate circumstances for use byclinicians, staff and patients.
* Reportingincidents using the organisations Incident Reporting System
* Usingpersonal security systems within the workplace according to Practice guidelines
* Makingeffective use of training to update knowledge and skills
Person Specification
Experience
* Previous experience of working in a busy reception team
* Calm and sympathetic manner to patients
* Working well under pressure within a team
* Confidentiality and discretion
* Awareness of Data Protection
* Experience of working within General Practice
* Experience of using SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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