Consultant name: Karen Chatfield
Call for more information on this position:
Job reference: 000000000099258
Date posted: 12/02/2026
Job: Helpdesk Coordinator
Location : Winsford
Type: Temp to Perm
Hours : 9-5 – Monday to Friday
£13.8 per hour
We are seeking to recruit for a Helpdesk Administrator based in Winsford. This role is central to day to day operations and would suit someone who is confident, customer focused, and comfortable working in a fast paced, busy environment.
Key Responsibilities
1. Answering incoming calls and emails from clients, subcontractors and engineers
2. Logging and managing maintenance jobs accurately via the helpdesk system
3. Liaising with engineers, subcontractors, and suppliers
4. Raising, sending, and following up on quotes
5. Providing updates to clients and managing job progression from start to finish
6. Escalating urgent or overdue issues appropriately
7. Maintaining clear and accurate records
8. Preparing basic reports
9. Monitoring and managing SLAs and KPIs where deadlines are at risk
10. Triaging incoming requests to ensure they are logged with the correct priority
11. Dealing with invoicing
12. Updating client portals and systems in line with contractual requirements
13. Previous experience in a helpdesk, facilities, maintenance, or customer service role
14. Confident telephone manner and professional written communication
15. Strong organisational skills with good attention to detail
16. Able to prioritise workloads and manage multiple tasks
17. Comfortable using IT systems such as Outlook, job management systems, excel etc
18. Calm under pressure and able to deal with challenging situations professionally
On Offer
19. Stable role within the company
20. Supportive team environment
21. Training and development opportunities