Job Title: Case Support Assistant (Legal Assistance Scheme)
Salary: Circa £33,000 (Dependant on skills and experience)
Location: Stoneleigh, Warwickshire with agile working
Working Hours: 35 hours per week
Contract Type: Permanent
The National Farmers’ Union (NFU) is the biggest farming organisation in the UK. We're proud to make a difference for all our members, by shaping attitudes towards British farming and leading the charge on a range of major issues, from climate change and food standards to rural crime and broadband rollout.
Purpose of the role and how you will contribute:
As a Case Support Assistant, you’ll be part of our contact centre team, providing first‑line support to NFU members using the Legal Assistance Scheme (LAS). You’ll process applications, respond to queries and ensure all cases are handled accurately, efficiently and in line with established procedures and service standards. Working closely with the Technical Lead (LAS) and third-party specialist advisers, you’ll help progress applications, prepare case information and support with the presentation of case updates and support the smooth operation of the scheme.
What you’ll bring:
You’ll bring a degree-level qualification in law or a related technical discipline, along with strong communication skills and an excellent telephone manner. Confident using Microsoft Office, contact‑centre systems and recording accurate case information, you’ll be organised, proactive and able to prioritise competing demands.
You’ll combine sound judgement with the ability to follow guidelines, make informed proposals for providing financial support and maintaining accurate records. A team player with good initiative, you’ll also be comfortable reading legal documents and maintaining high professional standards. Knowledge of the farming or agricultural sector would be an advantage.
Why choose us?
Join us and you’ll find an organisation that encourages and enables you to achieve your full potential. In return you will be rewarded with a full range of benefits including:
Generous holiday allowance (starting at 25 days a year + Bank Holidays, rising to 30 days with length of service), plus 1 annual Christmas company day
Option to buy and sell up to 5 days annual leave
Company funded health Cashplan to help with everyday costs; dental, optical, physiotherapy etc.
Enhanced maternity, paternity and shared parental leave
Performance-related pay
Competitive Pension Scheme and Life assurance (4 x Salary)
Access to interest-free loans for cars, bikes, season tickets and driving lessons
Employee Assistance Program to help you deal with life’s challenges
Discounts on a range of new vehicles, holiday rentals, wellbeing and lifestyle and many more
Attractive, modern office, with on-site restaurant and free parking
Who we are
Every day, we're the voice of around 43,000 British farmers and growers who produce food, making sure their concerns are heard at the heart of government both online and locally. This means developing strong relationships with everyone from NFU colleagues to government ministers. So, as well as having a high profile in both the media and Westminster, we work with and support local members through a network of regional and county offices across England and Wales.
Join us
We’re committed to recruiting a diverse and highly-talented workforce. We’ll support you by providing you with extensive learning and development opportunities and build a career that balances your professional ambitions with your personal commitments including discussions around agile and flexible work options.
We encourage you to apply as soon as possible. If we decide we've found the right person for the role, we reserve the right to withdraw this advert and close applications before the closing date.
REF-(Apply online only)