Product Support Engineer – Rail
Mobile to cover London & Bristol Area – Van provided
Full Time - Shift work days & nights
As the Product Support Engineer for Rail, you will report to the Site Team Leader or Site Supervisor.
What You Will Be Doing:
* Perform preventative, scheduled maintenance and/or corrective maintenance activities in accordance with the maintenance schedule, manuals and contract.
* Actively participate in the ongoing continuous improvement activities for both maintenance and procedures. General new suggestions for improvement.
* Conduct planned maintenance tasks in accordance with the operating instructions.
* Attend and participate in meetings with the customer where necessary to obtain sign off for work that has been carried out on the customer’s equipment.
* Undertake fault finding and repair when required using appropriate technical information (e.g., technical drawings and fault finding guides).
* Complete relevant documentation for all work carried out to accurately record activities for the company and the customer.
* Proactively involve yourself in the company’s HSQE management processes.
* Maintain cleanliness of the SGB onsite facilities.
* Attend local and factory training courses when necessary to ensure skills remain current.
* Participate in 24/7 shift working including callout when required.
* Work as a mobile engineer if required; a van will be provided.
* Perform any other related activities reasonably required, e.g., cover work in another depot.
* Accurately report parts used during service work as per internal processes to ensure stock is effectively controlled and accounted for.
* Make effective use of IT systems such as Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, Outlook, etc.
Position Qualifications:
* Background in engineering.
* NVQ Level 3 in Engineering or equivalent.
* Outstanding safety awareness.
* Proficient in MS Office, particularly Excel, Word and email. On‑the‑job training will be provided for SAP and the MTU Business Portal.
Preferred Requirements:
* Proactive with good initiative.
* Strong organisational skills and a flexible attitude.
* Works well with others.
Type of Contract: Permanent
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