Job Title: Store Crew
Location: Welwyn Garden City
Job Type: Permanent, Part-time (8 hours, 9am-6pm on Saturday)
Company Overview: For over 30 years, we've traveled, laughed, and grown. We believe life is for living and is more fun with loved ones. Our purpose is to bring style and positivity to our customers' lives through our clothes, activities, and values. We are Made for Life. We promote equality and inclusion as standard, fostering an environment free from prejudice, racism, sexism, harassment, bullying, and marginalization.
Role Overview: As a Store Crew, you will be the face of our business, greeting and serving customers warmly and professionally. You will learn about our products to assist customers effectively, ensuring they have a memorable shopping experience.
Role Responsibilities:
1. Greet and thank customers, wishing them farewell in a friendly manner.
2. Provide exceptional service, helping customers find suitable products for in-store and multi-channel sales.
3. Process sales, orders, and refunds efficiently at the tills.
4. Assist with deliveries, stock replenishment, and shop floor setup.
5. Maintain cleanliness and organization of the shop floor and back of house.
6. Stay updated on company promotions and activities.
7. Support floor moves, sale setups, and launches.
8. Adhere to all company policies and GDPR procedures.
Competencies:
1. Deliver excellent customer service focused on satisfaction.
2. Show passion and enthusiasm for the FatFace brand, embodying our values.
3. Support social and environmental initiatives.
4. Provide authentic, proactive customer interactions.
5. Act with integrity and demonstrate understanding of others.
6. Respect and value team members at all levels.
7. Engage actively in team activities and initiatives.
8. Use humor appropriately to build relationships.
9. Promote multichannel shopping options.
10. Maintain operational standards including delivery handling, visual merchandising, health and safety, and stock management.
Experience:
1. Customer service experience is desirable but not essential.
2. Strong interpersonal and communication skills.
3. Positive attitude and ability to work under pressure.
4. Initiative and self-direction.
5. Team-oriented mindset.
6. Excellent time management skills.
Benefits:
* 25 days holiday plus bank holidays.
* Monthly discount allowance.
* Perkbox platform access from day one.
* Learning resources via THRIVE system.
* Dental insurance (employee funded).
* Pension scheme.
* 24/7 EAP support.
* Sick pay allowances.
* Sabbatical leave based on service.
* Family-friendly policies, including maternity leave.
* Refer a friend scheme.
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