The SVP Commercial Operations is responsible for defining and executing the transformation roadmap for commercial operations aligning with sales, legal, and finance to support the commercial strategy while ensuring strong governance and compliance. This role involves leading cross‑functional initiatives to streamline processes, integrating platforms, data, and workflows. The SVP oversees global contract governance, collaborates with various teams to optimize contractual practices, and directs global order management operations. Additionally, the SVP drives continuous improvement through data‑driven insights, automation, and simplification. The role requires building and leading high‑performing teams across contract and order management.
NIQ is the world’s leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023. NIQ combines the reach of GfK with cutting‑edge analytics to provide a full view of retail and consumer insights. NIQ is an Advent International portfolio company with operations in 100 markets, covering more than 90 % of the world’s population.
Responsibilities
Strategic Leadership & Transformation
* Define and execute the transformation roadmap for commercial operations, aligning with sales, legal, and finance to support the commercial strategy whilst ensuring strong governance and compliance.
* Lead/partner on cross‑functional initiatives to streamline the lead‑to‑order and order‑to‑cash processes, integrating platforms, data, and workflows.
* Partner with senior leadership across Sales, Finance, Legal, and Technology to drive adoption of new operating models, controls, processes, and systems.
* Play a key role in defining and executing the renewals transformation program from contract standardisation to a roadmap that enables auto‑renewals.
Contract Administration
* Oversee global contract governance, including service descriptions, templates, and compliance with audit requirements.
* Collaborate with pricing, deal desk, finance, and legal teams to optimise contractual practices and reduce cycle times.
* Lead & develop the team responsible for contract lifecycle management, drafting, reviewing, and amending non‑legal terms of client contracts.
* Drive greater global standardisation in contracting, including the role of contract administration.
Order Management
* Direct global order management operations ensuring accurate client set‑up, billing, and renewal processing.
* Resolve revenue blocks and streamline workflows to enable timely revenue recognition and cash flow.
* Implement automation and simplification initiatives to improve order accuracy and reduce manual effort.
* Partner with enablement to increase right‑first‑time performance where knowledge or process gaps exist in the commercial organisation.
Operational Excellence
* Drive continuous improvement through data‑driven insights, automation, and simplification.
* Establish and operationalise a rhythm of business for commercial operations, including performance metrics, governance, and reporting.
* Build and lead high‑performing teams across contract and order management.
Qualifications
* 15 years of relevant work experience within sales operations, commercial excellence, transformation, consumer products, retail, and/or information services.
* Demonstrated history of effectively designing and implementing initiatives that enable commercial and sales excellence.
* Proficient in data analysis and the use of relevant software tools.
* Robust analytical and problem‑solving capabilities.
* Outstanding communication, interpersonal, and presentation skills.
* Capability to mobilise plans around key workstreams and drive change in a strategic manner.
Benefits
* An exciting job in a globally active company.
* Mentoring: intensive support and qualified feedback from a mentor during induction.
* Training: a comprehensive training programme within the Global Client Delivery Academy and a variety of other learning options.
* Work‑life balance: a working‑time account, flexible working hours, and hybrid working.
* Further development: excellent growth and career opportunities at local and international level.
* Togetherness: a dynamic global environment characterised by team spirit and an appreciative atmosphere.
* A high degree of responsibility within a market leader that offers one of the largest product portfolios.
* Flat hierarchies, an open corporate culture, and a pleasant working atmosphere.
* Modern office in a central location with state‑of‑the‑art infrastructure.
Additional Information
Employment Type: Full‑time
Key Skills
* Building Construction
* Logistics & Procurement
* Account Management
* Communication
* Client Services
* Jboss
Experience: years
Vacancy: 1
Our commitment to Diversity, Equity and Inclusion: At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, colour, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information, marital status, veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work: Yes
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