At McDonald's UK & Ireland, we serve over 4 million customers every day, and delivering exceptional customer experiences is central to maintaining trust in our brand. We're looking for a Customer Services Advisor to join our Customer Services team and play a key role in resolving some of our most complex and sensitive customer complaints. Reporting to the Senior Customer Services Advisor, you'll work closely with Franchisees, Operations leaders, and Senior Management to investigate issues, provide resolutions, and ensure our customers feel valued. This is a high-impact role with visibility across departments, offering the opportunity to shape how we respond to customer needs in one of the UK&I's most successful restaurant businesses. What You'll Be Doing: Handle escalated customer complaints with tact and professionalism. Conduct detailed investigations with restaurants and support departments. Use initiative to decide on complaint resolutions (e.g vouchers, goodwill gestures). Craft personalised responses to customer enquiries using specialist knowledge. Produce reports highlighting trends and hot topics for senior stakeholders. Provide customer-focused feedback on marketing and food promotions. Lead small departmental projects (e.g., intranet updates, new process rollouts). Support restaurants through meetings, presentations, and reports. Upskill and support our outsourced Customer Services team. Assist the wider Customer Services team with administrative duties. Requsition ID: REF9587J_744000098904566