Fire Security Service Supervisor – Southend - £35K, Southend-on-Sea
Client:
RGB Network
Location:
Southend-on-Sea
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ab99af51a809
Job Views:
5
Posted:
25.06.2025
Expiry Date:
09.08.2025
Job Description:
Fire and Security Service Supervisor – Southend-on-Sea - £35,000
My client is a well-established and reputable fire & security service provider covering London and the home counties. They are seeking a service supervisor to join their team.
Salary Package:
* £30,000 - £35,000
* Mon-Fri, 8am – 5pm
* 20 Days Plus Bank Holidays, Birthday Off (1 additional day per year of service)
* Onsite parking
Duties:
* Fulfil the responsibilities of a Lead Service Coordinator when required, including providing cover during periods of annual leave
* Act as Service Manager in their absence to ensure continuity of leadership
* Offer guidance, mentorship, and training to Lead Coordinators to support their professional development
* Collaborate with other departments and personnel to effectively resolve operational issues
* Provide oversight and direction to both Lead Coordinators and Service Coordinators
* Produce regular reports and updates for designated clients, and represent the department in client meetings
* Monitor, analyse, and report on team performance metrics and trends
* Deliver constructive feedback on individual staff performance to support improvement and development
* Manage escalated matters related to the service department, both internally and externally
* Conduct return-to-work interviews, probationary reviews, and development meetings in conjunction with the Service Manager
* Allocate and prioritize workloads for Lead Coordinators to ensure timely and effective task completion
* Work alongside the Service Manager to identify and implement strategies for improving departmental efficiency and profitability
* Perform quality assurance checks on individual outputs, using results to provide tailored coaching and guidance
* Design, implement, and revise internal processes to optimize service delivery
* Develop and update comprehensive training materials and documentation
* Support the recruitment process for departmental roles, including CV screening, virtual interviews, and in-person assessments
* Participate in senior-level meetings, such as monthly service management reviews and Integrated Delivery Meetings (IDMs)
Person Specification:
* Excellent organisational skills.
* Strong oral and written communication skills.
* Willingness to be a team player, with the ability to work flexibly across different work areas.
* Great problem-solving skills.
Preferred Experience:
* Minimum 5 years’ administrative experience
* Experience working within the Fire & Security sector
Please Contact
Georgie Thain
020 7932 2800
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Created on 25/06/2025 by TN United Kingdom
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