HGV Service Manager Vacancy VMU Location: Hams Hall birmingham 28154 Salary: £50,000 bonus My client is is a commercial vehicle fleet management company with a service provision packaged to offer a clearly defined portfolio of support services to both new and existing companies. Currently operating 19 depots throughout the UK, they supports customers from a variety of industrys with the day to day running of their commercial vehicles. We are looking for an experienced VMU Manager to run our depot. Benefits: 22 days holiday Competitive salary Car allowance Pension Scheme Key Accountabilities and Responsibilities Developing and implementing standards and procedures for the VMU Setting and maintaining service levels Supervising team members to ensure that their designated duties are performed correctly and in a timely fashion, escalating any problems or shortfall areas to the Regional Manager. Maintaining customer relationships and improving response and delivery times Updating service methods to improve overall efficiency Resolving any service problems and customer complaints Conducting periodic appraisals with team members and identifying any areas for improvement Creating and presenting regular reports to senior management. Maintaining contacts for commercial growth and business development. Instructing customers on equipment operation, care and maintenance Ensure that the image and levels of service within the department is in line with Company standards Ensure that all company H&S and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, vehicle and consumer legislation, fire, health and safety etc. are adhered to. Ensure expected financial performance is met or exceeded. Skills: Minimum of 5 years experience in HGV and trailer maintenance Minimum of 2 years supervisory experience in a workshop environment Be flexible and have the ability to work unsupervised with a high level of self-motivation. NVQ Level 3 or IRTE qualified Commercial Vehicle Technician, but equivalent qualifications considered. MDLOJ Octane Recruitment Billy Olivier Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. ADZN1_UKTJ