Job Description
FirstLight is currently seeking a candidate to work within our System Engineering department, which supports our multitenant cloud services. We are seeking a proactive problem-solver with deep expertise in system engineering and enterprise VMware environments.
The right candidate will be part of a tight-knit, customer-focused, and highly collaborative team that emphasizes knowledge sharing and skills development.
Primary Responsibilities
* Support and maintain our multi-tenant VMware cloud stack.
* Strong experience with VMware vSphere, vCenter, ESXi, and other technologies involved in vCloud Foundation such as vCloud Director.
* Troubleshoot and resolve Tier 2 escalations.
* Participate in research and development on the latest virtualization technologies, tools, and capabilities, as well as other emerging infrastructure capabilities in conjunction with our Infrastructure and Architecture teams.
* Create and maintain documentation and templates.
* Contribute to excellent customer service, communication, process support, and accountability.
* Maintain a strong technical background and understanding of supporting enterprise technologies.
* Proven experience in managing and supporting VMware environments.
* Excellent troubleshooting skills and ability to diagnose complex system issues.
* Ability to work independently and collaborate effectively in cross-functional teams.
* Strong communication and documentation skills.
Required Technology Skills
Minimum 5+ years of hands-on experience with architecture, implementation, and support of mixed Microsoft and Linux environments with the following technologies:
* VMware 8
* Extensive history in large VMware environments, with strong knowledge of vCloud Director and familiarity with other public and private cloud offerings.
* Microsoft Server and Active Directory
* Clustering, replication, and high-availability technologies
* High-performance storage and Storage Area Networks (SANs)
* Enterprise systems and security
* Planning and implementing complex projects
* Veeam and Zerto backup and disaster recovery technologies
* IP networks, VLANs, subnetting, and common network protocols
* Installation and configuration of SQL
Required Executive Functioning
* Detail-oriented with excellent organizational skills and strong written and oral communication skills
* Independent self-starter capable of completing job functions with minimal supervision
* Reliable and responsible team player, proficient in documentation, mentoring, and collaboration
* Strong desire to learn new skills and apply knowledge to solve challenges and improve the team
* Providing excellent customer service during interactions
Certification and Education
* VMware VCP or VCAP certification
* Bachelor's degree in a relevant subject preferred but not required
About FirstLight
FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud, and voice services to enterprise and carrier customers throughout the Northeast, connecting more than 13,000 locations in service with over 125,000 locations serviceable by our extensive network. Our offerings include high bandwidth connectivity solutions such as Ethernet, wavelength, and dark fiber services, as well as dedicated Internet access, data center, cloud, and voice services. Our clientele includes cellular providers, wireline carriers, and leading enterprises across various sectors including high tech, healthcare, banking, education, and government.
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