Customer Service Advisor Location: BelfastPay Rate: £13.97 - £32.55 per hour (depending on shift pattern)Contract: Temporary, ongoingStart Date: 05 May 2026Hours: 37.5 hours per week (5 days over 7, including weekends & bank holidays)About the RoleWe're offering a rare opportunity to join the UK's largest and most trusted telecoms provider, supporting critical emergency services that operate 24/7, 365 days a year.In this role, you'll be supporting 999/112 emergency calls, Directory Enquiries (118500), and Relay UK, helping ensure people get the right help when they need it most. This is not a standard call-handling role-it's a vital public service position where your calmness, accuracy and empathy can genuinely save lives.You'll work with people who may have communication difficulties, providing real-time voice-to-text support with absolute confidentiality and professionalism.Key ResponsibilitiesAct as the first point of contact during critical and emergency situationsAccurately route callers to the appropriate emergency serviceType real-time conversations with high speed and accuracyRemain calm, focused and empathetic under pressureFollow structured processes and protocols at all timesWhat We're Looking ForYou'll thrive in this role if you can:Communicate clearly, calmly and empatheticallyStay composed in emotionally challenging situationsFollow procedures accurately and consistentlyType at least 50 words per minute with 98% accuracyWork confidently as part of a 24/7 operational teamShift Patterns4-week rotating rotaShifts scheduled between 10am to 9pm; 12pm to 11pm; or 2 week rotation of 8am to 7pm and 12pm to 11pm.Includes some weekend working and rest daysDesigned to support a range of lifestylesTrainingFull-time paid training: 37.5 hours per week for 4 weeksTraining may include mornings and evenings100% attendance required for the first 4 weeksReady to Make a Real Difference?If you're looking for meaningful work where every shift matters, this is your opportunity to support people at their most critical moments.Apply today and become part of a team that truly makes a difference.Equal Opportunities StatementWe are proud to be an inclusive employer and welcome applications from all backgrounds. We are committed to building a diverse team that reflects the communities we serve.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.Skills:Customer Services Belfast Full time Call CentreWHJS1_NI