The Recruitment Co. is currently recruiting for a Customer Support Specialist to join our clients team working in the medical supply industry based in the Llansamlet area.
Contract: Permanent
Salary: £25,000p.a
Hours of work: Monday to Friday: 9am-5pm (37.5 hour paid week)
Job Purpose: To provide a range of professional and administrative services to ensure the smooth running and professional standards of the company and its back-office functions for Managed Services Clients.
Role Duties/ Responsibilities:
To be responsible for the maintenance of an electronic database that contains all relevant customer details.
To undertake telephone contact with the customers or identify the appropriate individual/ decision maker within the company/Hospital concerned to liaise with
To keep records of prospective new clients, the contact details of the decision maker within the business and the outcome of the initial discussion
To make contact with individual customers and / or the decision maker within each Hospital account
To maintain and develop an ongoing relationship with major customers and key personnel of the company
To be responsible for stock receipt and delivery arrangements to customers
To pick, pack and ship orders to customers
Use of Microsoft Word, excel and email are essential to undertake duties
To undertake other duties as reasonably required
The role may include occasional travel to other premises for meetings and/or training purposes
Candidate requirements:
Previous experience working in an office environment with administration duties
Customer service skills essential with a confident phone manner
Able to work in a fast paced, high pressured environment
Computer Literate / proficiency in all Microsoft Office applications (word, excel etc)
Excellent organisational skills & able to Multitask
Attention to detail
Able to work well with others and also be able to work independently
If you feel you are the right candidate for this role then please submit your CV for immediate response.
CPSwansea
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