Job Title: Operations Manager
We are seeking an experienced Deputy Manager to join our team and play a key role in the success of our store.
* Main Responsibilities:
* Maximise profit by reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
* Foster a culture of sell a £, save a £ to maximise store sales and profit.
* Deliver on all agreed KPIs.
* Engage, develop & retain great people by communicating effectively and showing appreciation and respect for every team member.
* Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
* Manage the team effectively using performance processes and continuous conversations.
* Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
* Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
* Lead by example to get the best from the team and provide the best service to customers.
* Be approachable and respectful to customers and colleagues.
* Work together with enthusiasm and take action to reduce waste.
* Required Skills and Qualifications:
* Proven experience in a retail management role.
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and manage priorities.
* Customer-focused with a passion for delivering outstanding service.
* Strong problem-solving and decision-making abilities.
* Flexibility to work across different stores.
Benefits:
* 15% discount in all Iceland and The Food Warehouse stores.
* 33 days holiday (including Bank Holidays).
* Christmas vouchers – increasing with length of service.
* Refer a Friend scheme.
* Christmas saving schemes.
* Long service awards.
* Option to join a healthcare plan.
* Grocery Aid for free and confidential financial, emotional and practical support.
* Career pathways with opportunities for development and progression.
* A supportive and inclusive work environment.