This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
This role is working with the teams at Moor Green and The Brain Injury Specialist Clinic based at Moseley Hall Hospital. Our teams provide a range of services to people in the West midlands aged 16 and over who have an acquired Brain Injury.
This role requires an empathetic, efficient and confident person willing to support the patients and the team. The successful applicant will need to be great with people and be able to demonstrate excellent administration skills
Main duties of the job
* Responsible for covering the reception desk and reception area, providing a meet and greet service ensuring a polite, efficient and professional introduction is given to all patients, staff and other visitors.
* Book BISC appointments and add to clinical diaries using the service database
* To input all BISC referrals onto the service database
* To upload BISC documents onto the service database
* Monitoring and supporting the Moor Green and BISC waiting lists. Removing, adding and transferring patients within the wait lists
About us
The Moor Green Unit provides a range of services for people in the West Midlands to assist them in managing their disabilities. The Service is for people with Acquired Brain Injuries over the age of 16. All our services are provided by teams of clinical professionals and support staff who aim to provide integrated services in ways that best meet the needs of patients and their carers.
The post holder will provide administrative and business support to the departments within Moor Green and the Brain Injury Specialist Clinic
The team consists of Consultants, Neuropsychologists, Speech and Language Therapists, Occupational Therapists, Physiotherapists, Rehab Assistants, Administrator and Medical Secretary. The team work have a multi disciplinary approach to delivering rehabilitation and the team foster a warm and happy atmosphere for both patients and staff
Job responsibilities
Responsible for covering the reception desk and reception area, providing a meet and greet service ensuring a polite, efficient and professional introduction is given to all patients, staff and other visitors.
Book BISC appointments and add to clinical diaries using service database
To input all BISC referrals onto service database
To upload BISC documents onto service database
Maintain a visitor signing in/out book and ensure the reception area is presentable, tidy and safe. Reporting any issues through the appropriate channels.
Ensure patients/visitors are seen within agreed standards, ensuring escalation procedures are followed and any other issues or concerns are escalated to appropriate staff.
On arrival of patients to reception, book patients in and verify their demographic details.
When required ask patients or carers to complete any identified questionnaires.
To engage with all visitors and proactively signpost them to the most appropriate area.
To deal with any verbal queries, concerns or complaints from patients, clients or visitors in a professional manner and elevate to appropriate staff.
Monitoring and supporting the Moor Green and BISC waiting lists. Removing, adding and transferring patients within the wait lists
Follow agreed procedures, log any estates issues reported ensuring any issues are escalated through the appropriate channels.
Liaise with transport and interpreting services when required and elevate any issues to the appropriate staff.
Provide administrative support to the patient pathway process, ensuring information is recorded timely and accurately on to identified information systems. Ensuring any delays to the patient are escalated to the appropriate staff.
Ensure patients/visitors are seen within agreed timescales, ensuring escalation procedures are followed and any other issues or concerns are escalated to appropriate staff.
To ensure on arrival of patients to reception, patient are booked in and verify their demographic details.
On a daily basis deal with telephone enquires/queries received into the service ensuring any messages are communicated timely and accurately.
Check identified answer machine messages and generic email accounts at regular intervals throughout the day ensuring all messages are actively dealt with and communicated to the relevant person/team.
Follow local procedures to produce electronic and written correspondence this may include: emails, letters, reports, agendas, minutes and standardised templates.
Maintain department manual and electronic filing systems, ensuring systems are regularly maintained and archiving is completed to local and Trust policies and procedures
n Undertake photocopying or collation and distribution of information in relation to the work of the Service.
Provide support to the service during periods of short staffing levels by completing priority tasks identified by the Supervisor/Team lead to ensure smooth running of the service.
Assist the supervisor/team lead to create and develop standards and procedures in relation to the role to ensure they are up to date.
Where identified, assist new employees or work experience placements with on the job training or shadowing for administration tasks related to the role. (Placements may be patients, volunteers, school leavers etc.).
To attend any identified meetings, these may include team meetings, referral meetings etc.
Assist with the completion or preparation of audits as directed by the Supervisor/Team lead.
Person Specification
* GCSE level or equivalent in Maths and English
* Relevant experience in a similar role
* Knowledge of database input and databases producing standard reports
* IT skills including Word, Excel and Outlook
* Excellent interpersonal communication skills
* Ability to work as part of a team
* Experience working in the NHS or Public Sector
* Knowledge of NHS information systems
Esential and Desirable
* Good Organisational Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr