My client, a Global organisation are looking for an experienced 1st Line Service Desk Analyst to start ASAP. Working mainly remotely with hybrid office days (Warrington) you will be responsible for providing an efficient and effective IT service to all areas of the business, providing support for IT hardware and software, taking responsibility for support tickets raised by our end users, and performing tasks that contribute to the roll out of new client sites. Key responsibilities: Provide remote, home based and office-based 1st line support for all users and external clients, such as password resets, printer mapping and software / hardware related queries. Troubleshoot, diagnose, and resolve technical issues Provide 1st line fixes in areas such as Microsoft 365, Outlook, user permissions, licensing, and drive mappings, multi factor authentication support for remote users Pro-actively pick up and progress tickets from the ITSM tool, or progress tickets assigned to you by the Service Manager. Ensure tickets are maintained with regular updates and detailed resolutions Technical knowledge: A good understanding of how computers and networks work, and experience with IT hardware, servers, Office 365, and Windows Troubleshooting: The ability to diagnose and solve problems, such as malfunctioning devices or corrupted systems Communication: The ability to convey information to non-technical users, both orally and in writing Organisation: The ability to prioritize workloads, meet deadlines, and manage tickets efficiently Customer focus: The ability to understand customer needs and deliver high-quality support Teamwork: The ability to work independently and collaborate with others Adaptability: A willingness to learn and adapt to recent technologies Desirable: ITIL v4 Foundation CompTIA A Any other relevant IT related qualifications. This is a great opportunity to work for a leading organisation, the role is inside IR35 and contract duration 9 months. Send your cv for immediate consideration