Sponsorship will not be available for this position, therefore 3+ years on visa eligibility to work in UK is essential.
Our client, a highly respected Bank, is seeking a Relationship Manager to join their team on a permanent basis.
This successful candidate will mainly be responsible for managing the relationships with the account holders including the timely provision of services.
Responsibilities (but not limited to):
Build strong relations with potential and existing customers through effective customer service interaction.
Maintain customer service area files, database, records, registers and logs under control.
Work closely with the team, to provide information and act as liaison to all other customer needs.
Provides authorisations and downloads as necessary to ensure smooth running of the daily work.
Provide information about various products and services offered by the Group and identify cross selling opportunities.
Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and cheque book; standing order instructions etc.
Receive loan applications from customers and prepare the corresponding loan agreements.
Refer to Branch Manager for any unresolved queries on transactions handled.
To assist customers in all their queries on products and seek solution to their requests.
Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
Qualifications and Skills:
University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
At least 6 years of relevant experience, preferably in banking within a highly rated international bank. Also experience with regulated mortgages, savings accounts and fixed term deposits.
Awareness of customer relationship practices and regulations.
Must be CeMAP qualified,
For more information on this role please contact Sonia Smith by sending your CV to sonia@bhal.co.uk and quoting ref 16906SS.