Job Description
Home Customer Service Advisor
Pay
Starting at £13.29 per hour, with potential to rise to £14.66 per hour once fully competent. An extra £1 per hour for weekend shifts. Up to 20% more with a quarterly performance bonus.
Shifts
36 Hours per week. Shift 1: Wednesday to Saturday 8am-5:30pm. Shift 2: Sunday to Wednesday 8am-5:30pm. Please note shifts are limited and offered on a first come first served basis and cannot be guaranteed.
Location
Onsite, based at our contact centre - Radar Road, Leicester LE3. Opportunity to work from home after a minimum of 6‑9 months service (eligibility criteria applies).
Training
Monday – Friday 9am‑5pm, 22 June 2026 to 1 July 2026, then coaching for 3 weeks Monday – Friday 9–5pm. Must commit to full training period.
* During peak trading periods (up to 20 weeks/year), you’ll need to work one additional 4‑hour shift per week, paid additionally and booked in advance.
Employee Benefits
* 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (when purchased through NEXT)
* Quarterly bonuses
* Free parking on Next authorised sites
* Early VIP access to sale stock
* Access to fantastic discounts at our Staff Shops
* 10% off most partner brands & up to 15% off Branded Beauty
* Restaurants with great food at amazing prices
* Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
* Access to a digital GP and other free health and wellbeing services
* Sharesave scheme
* Financial Wellbeing - Save, track and enhance your financial wellbeing
* Direct to Work - Discount online and in-store, collect your items the next day for free from your place of work or local store
* Support Networks - Access to Network Groups to empower and celebrate each other
* Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
The Role
NEXT is a dynamic and constantly evolving retail company. We are looking for Customer Service Advisors for our Leicester contact centre. In this role, you will handle furniture calls and complaints, providing support and solutions that keep our customers first.
What You’ll Take On
* Deliver exceptional customer service and receive great customer feedback.
* Work in a fast‑pace environment, think on your feet and solve problems efficiently.
What You’ll Bring
* Customer‑first mindset and empathy to achieve best resolutions.
* Clear communication with transparency, warmth, and genuine passion for products.
* Resilience and initiative, maintaining calm under pressure and owning the customer journey.
* Collaborative spirit, sharing expertise to help the team succeed.
* Technical proficiency and good computer skills with digital tools.
Working Arrangements and Support
We aim to support all candidates during the application process. We provide workplace adjustments when necessary. For support, contact nextonline_careers@next.co.uk or 0333 777 8166.
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