First line support

🖥️ Infrastructure Engineer (Tier 1)

💰 £30k + 5% bonus

📍 Abingdon (4 days on site, 1 day at home)


My Product Path is partnered with a global life safety organisation to recruit a Tier 1 Infrastructure Engineer joining an expanding team and supporting on-premise infrastructure and end-user technologies across the business. If you enjoy problem-solving, working with customers, and making a real impact, this could be the perfect next step for you.


🔧 What You’ll Do

In this customer-facing role, you’ll provide first-line support across the infrastructure environment, including:

* Supporting on-premise infrastructure such as switches, wireless networks, and Windows Server roles (AD, DNS, DHCP).
* Maintaining and troubleshooting end-user devices: laptops, mobile devices, printers, and meeting room equipment.
* Assisting with backup and disaster recovery solutions using Veeam.
* Ensuring accurate, detailed documentation of systems and support tickets.
* Applying security best practices across on-premise systems.
* Managing and escalating tickets as needed, keeping users informed throughout the process.


🌟 What You Bring

We’re looking for someone who is:

* Curious, proactive, and eager to take on challenges.
* Collaborative and respectful of diverse perspectives.
* Confident in making decisions and taking ownership.
* Accountable, reliable, and motivated by delivering excellent service.
* Inclusive and professional in every interaction.


Ideal requirements:

* 1+ year working in on-premise infrastructure environments.
* Basic knowledge of Windows Server, AD, DNS, and DHCP.
* Strong troubleshooting ability and customer-facing communication skills.
* Comfortable working in a fast-paced environment and able to travel when required.
* Fluent in English.


🎁 What You’ll Get

A supportive and flexible environment where you can grow your career long-term. Benefits include:

* Competitive pension scheme and life assurance
* Company bonus and share scheme
* 25 days’ annual leave + bank holidays
* Extended parental leave
* Continuous professional development opportunities
* Flexible working hours
* Opportunities for progression within the business and wider group