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Expert in assignments for Senior Interim Leaders in Financial Services, FinTech, and Tech Sectors
Chief Operating Officer
Location: Hybrid
Sector: Financial Services | Lending | Collections Technology
The Opportunity
Our client is a fast-growing fintech business operating at the intersection of regulated financial services and AI-driven customer engagement. With a strong reputation in the lending and debt management space, the business provides digital solutions that help financial services firms manage customer affordability, collections, and financial vulnerability journeys in a compliant, efficient, and customer-centric way.
As the organisation scales rapidly, they seek to appoint a commercially astute, operationally experienced Chief Operating Officer (COO) to join the executive leadership team. This is a key hire, responsible for leading operational delivery, client experience, and risk management while supporting the continued growth of the business.
The Role
Reporting directly to the CEO, the COO will take ownership of the operational and service delivery functions, ensuring the business remains operationally robust, commercially agile, and fully aligned with regulatory requirements. The role requires an individual capable of operating strategically at board level while retaining the ability to oversee operational detail in a fast-paced, high-growth environment. A strong background in lending, collections, or debt
Key Responsibilities
* Lead and scale operational delivery across client onboarding, service operations, account management, and client success
* Act as the primary operational interface with key financial services clients, ensuring the business delivers consistently high-quality outcomes
* Oversee operational risk management, regulatory compliance, and business continuity planning
* Support the commercial strategy, contributing to client growth, pricing, and operational partnership opportunities
* Build, lead, and develop a high-performing operations and client delivery team
Candidate Profile
We are seeking an experienced, commercially minded operational leader with the following attributes:
* A proven track record in operational leadership roles within lending, collections, debt recovery, or financial services technology
* Demonstrable experience scaling operational functions within a regulated, client-facing environment
* Strong working knowledge of financial services regulation, particularly around vulnerable customer management and Consumer Duty requirements
* A collaborative leadership style with strong stakeholder management skills and the ability to engage credibly at board, client, and operational level
* High commercial acumen and a clear understanding of operational efficiency levers in a SaaS or tech-enabled services business
Seniority level
* Seniority level
Executive
Employment type
* Employment type
Full-time
Job function
* Job function
Management
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