Client Services Executive – SWAY Hair Extensions
About the Role
We’re looking for a friendly, organised and customer focused Client Services Executive to support our customers and ensure every interaction with SWAY is exceptional. If you thrive in a fast paced environment and love delivering outstanding service, this role is for you.
What You’ll Do
* Represent SWAY by handling customer enquiries across phone, email and online channels with professionalism, empathy, and confidence.
* Resolve queries, concerns and complaints by finding smart, timely solutions that leave customers feeling valued and supported.
* Process customer orders accurately, ensuring a smooth and efficient experience from enquiry to delivery.
* Provide exceptional product and service guidance, using the right information to help customers make informed decisions.
* Keep detailed records of interactions, orders and feedback to support continuous service improvement.
* Work closely with internal teams, including Operations, Warehouse, Sales and Marketing, to ensure customer requests are actioned quickly and correctly.
* Manage and prioritise your workflow, contributing to a seamless, positive customer journey during busy periods and high-volume days.
* Champion the customer experience, identifying opportunities to enhance service and strengthen loyalty.
What We’re Looking For
* 12+ months’ experience in customer service within a fast-paced Hair & Beauty environment.
* Exceptional communication skills with a friendly, approachable and confident manner.
* Highly organised and adaptable, with the ability to multitask and manage competing priorities.
* A proactive problem-solver, able to think on your feet and take ownership of customer needs.
* Good technical skills, including MS Office; Shopify experience is a bonus.
* A supportive team player who can also work independently and take initiative.