Were hiring on behalf of a fast-growing eCommerce fulfilment provider operating across the UK, Ireland, the Middle East, and Australia.
This is a business built at the intersection of startup agility and operational discipline, scaling rapidly, but with a relentless focus on service quality, client success, and continuous improvement.
Were now looking for a Client Success Lead to take ownership of a portfolio of high-value eCommerce clients and play a key role in shaping the next stage of growth.
What Youll Be Doing
Client Ownership & Relationship Management
* Own a portfolio of key eCommerce clients end-to-end
* Act as senior escalation point for operational and commercial issues
* Lead regular performance reviews and QBRs, turning data into actionable insight
* Build long-term, trusted partnerships with client stakeholders
Operational Performance
* Ensure consistent delivery against SLAs, KPIs, and contractual commitments
* Work closely with warehouse and operations teams to resolve issues quickly
* Anticipate risks and proactively implement corrective actions
Commercial & Growth