Overview
Join to apply for the Client Accounts Administrator role at DJ Alexander. This is a permanent position located in our city centre office, Edinburgh. You'll work Monday to Friday, 9am – 5pm. The salary ranges from £22,500 – £23,000.
DJ Alexander is part of Lomond, the UK's leading network of lettings and estate agencies, covering Edinburgh, Glasgow, St. Andrews, Dundee and Aberdeen with over 300 staff. We help people find, sell and let property, leveraging our local expertise.
What the job involves for a Client Account Administrator
* Accounts & Property Support Team is responsible for the day-to-day financial operations for our letting business to ensure all rent payments are collected and paid to our clients.
* The department undertakes several supplementary property support processes. This is a highly varied role where you will be responsible for overseeing various activities throughout the office.
* Manage a range of property management tasks including maintaining customer service levels by handling enquiries from landlords and tenants via email and telephone, and coordinating workload to deliver excellent customer service.
* Processing invoices received from third party contractors.
* Processing bills from local authorities and utility suppliers.
* Dealing with landlord, tenant, and contractor queries.
* Other payment processing and ad hoc data entry tasks.
Qualifications and experience
* Ideally 1 year of Property Management experience, but not essential.
* Friendly and professional manner when dealing with clients.
* Ability to provide excellent customer service.
* Great oral and written communications skills.
* Meticulous attention to detail.
* Strong administrative and organizational skills.
* IT proficient.
* You might have the current legal right to work in the UK without restrictions.
What you can look forward to
* Smart spending app with discounts at over 900 retailers and wellbeing resources to support activity, healthy eating, financial wellbeing, and mental health.
* Employee Assistance Programme with free counselling sessions.
* Annual leave purchase scheme (buy up to 5 extra days).
* Smart Tech Scheme to access gadgets and appliances.
* Cycle2Work Scheme to help reduce carbon footprint.
* Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
* Competitive base pay plus incentivised commissions and performance bonuses for most roles.
* Celebrations for length of service and other recognition.
* Support for retirement planning through pension provisions.
* Funding for professional qualifications to support your development.
* Company socials to promote team engagement.
DJ Alexander values diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities and perspectives. Apply today to join a workplace that values you.
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