The Role
Are you ready to step into a senior position where your decisions will be seen, heard, and felt across the business? This is a high‑profile role with significant influence—perfect for a leader who thrives in complexity, embraces ambiguity, and has the resilience to deliver in a fast‑evolving environment.
As County System Performance Manager, you’ll operate in a space where strategy meets execution. You’ll have the freedom to shape integrated planning, performance, and risk‑management approaches—while navigating the "grey areas" that demand adaptability and bold thinking. Your ability to turn insight into action and inspire collaboration will set the tone for success across the county.
At the heart of our new county hubs, you’ll bring together operational, engineering, maintenance and data expertise to create a centre of excellence. Your mission is to design and deliver an optimised annual plan that not only meets ambitious targets but evolves with changing priorities. Working closely with Treatment and Network Delivery Managers, you’ll ensure every decision is informed by data, innovation, and strategic foresight.
Role Accountabilities
* Shape the County’s Future: develop a strategic annual operational plan that transforms long‑term business goals into actionable programmes, ensuring compliance with key regulatory requirements and delivering exceptional service.
* Lead Performance Excellence: monitor end‑to‑end system performance and take decisive action to keep operations on track, driving continuous improvement across water and wastewater services.
* Own Financial Success: take full accountability for county‑level financial control, managing TOTEX budgets and making smart decisions to optimise resources while delivering on ambitious targets.
* Optimise Resources: deploy and manage assets and teams effectively to meet operational priorities, ensuring every resource is used to its maximum potential.
* Drive Collaboration: engage with internal and external stakeholders to create innovative, collaborative solutions that improve performance and customer experience.
* Champion Safety & Resilience: implement robust health and safety risk‑management plans and contingency strategies for critical sites, safeguarding people and assets.
* Deliver Capital Projects: oversee the commissioning of major projects, ensuring asset data integrity and operational readiness for long‑term success.
* Transform Culture: lead the shift to a coordinated, planned approach to operations and maintenance, inspiring teams to think strategically and embrace change.
* Empower Your Team: motivate and develop talent through coaching, training and performance reviews, building a highly skilled workforce ready for future challenges.
* Innovate for Efficiency: identify opportunities for cost savings and operational optimisation, ensuring compliance and reliability across all assets.
* Share Expertise: collaborate with fellow County System Performance Managers to share best practices and drive consistency across the region.
Essential Skills & Experience
* Demonstrate success in a senior role where you’ve influenced all levels, built trust and delivered results in a complex, high‑profile environment.
* Translate long‑term business objectives into actionable plans, balancing operational priorities with financial performance and regulatory compliance.
* Understand operating within a regulated industry, navigate legislative frameworks and ensure compliance.
* Motivate, develop and performance‑manage large teams to achieve their best, fostering a culture of accountability and collaboration.
* Commit to delivering outstanding service and improving customer experience measures through proactive planning and operational excellence.
* Manage budgets, control costs and achieve financial targets without compromising quality or compliance.
* Interpret complex data, identify trends and implement innovative solutions to technical, financial and operational challenges.
* Plan short‑ and long‑term to manage day‑to‑day operations while shaping the future of county performance.
* Ideally degree‑qualified and a member of a relevant professional body (e.g., CIWEM or IWO), or equivalent experience demonstrating expertise and authority.
Benefits
* A generous annual leave package of 26 days, increasing to 30 days after four years of service (increases one day per year), plus 8 bank holidays.
* A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover.
* Car cash allowance – £5,000.
* Up to 20% performance‑related bonus scheme, as well as recognition awards for outstanding achievements.
* A comprehensive healthcare plan through our company‑funded scheme.
* MyGymDiscounts – gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions.
* Best Doctors.
* Salary Finance.
* Wealth at Work courses.
* Deals and discounts.
* EVolve Car Scheme.
* Employee Assistance Plan.
* Mental health first aiders.
* ShareBuy.
* MORE Choices flexible benefits.
* Enhanced parental leave schemes.
Salary – Competitive Salary
Work Type – Onsite
Job Location – Davyhulme Wastewater Treatment Works, Trafford Way, Urmston, Manchester, M17 8DD
Role Type – Permanent
Employment Type – Full Time
Working Hours – 37.0 Hours per Week
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