Job Description
Onboarding Team Supervisor
Location: Stroud or Gloucester
Contract: Permanent, Full-time
Hours: 35 hours, Monday – Friday
Start Date: ASAP
We’re looking for an Onboarding Supervisor to support the day-to-day oversight of client onboarding in Stroud or Gloucester. This is an exciting opportunity for someone who combines strong people supervision skills with a process-driven mindset and is ready to help shape a growing team.
As the onboarding team continues to grow, this role will initially be a varied and hands-on position. Alongside supervising and supporting colleagues, you will help develop processes, improve ways of working and undertake some onboarding activity yourself where needed. Over time, the role is expected to become increasingly focused on team supervision, service delivery and continuous improvement.
Redkite Solicitors has been trusted to provide exceptional legal advice to individuals, families, and businesses since 1898. As a progressive, full-service law firm, we’re driven by growth and innovation, continuously expanding our reach to meet the diverse needs of our clients. With nearly 300 dedicated professionals, we’re proud to be recognised as an employer of choice, with a number of our lawyers recognised in both Legal 500 and Chambers, reflecting the strength and quality of our expertise. Our ongoing commitment to excellence and expansion ensures Redkite remains at the forefront of the legal sector.
Candidates should be aware that their first day of employment may be based at an alternative Redkite office, for group onboarding. A willingness to travel and spend the day away from your usual place of work is therefore required.
What Will You Be Doing?
* Taking a lead role in supporting and guiding the onboarding team, helping to create a positive, well-organised, and high-performing environment.
* Monitoring team performance against agreed service level agreements and key performance indicators, taking appropriate action to keep work moving and maintain service standards.
* Playing a key part in the smooth running of the onboarding function, combining people support with a strong focus on how the service can continue to develop.
* Bringing the team together through regular check-ins and day-to-day support, helping everyone stay focused, motivated, and connected.
* Coaching and developing colleagues, building confidence in processes and encouraging consistency and best practice across the team.
* Supporting the development of a growing onboarding team by helping to shape clear processes, ways of working and service standards.
* Undertaking some hands-on onboarding activity where needed, particularly while the team continues to grow and the role becomes more established.
Requirements
Who We’re Looking For:
* Supervisory experience, with the ability to support, guide, and develop team members while maintaining high standards of service delivery.
* Previous experience managing client onboarding activity, ensuring a smooth and positive experience from initial engagement through to completion.
* Comfortable working in a growing team where the role may initially combine supervision, process development and some hands-on onboarding activity.
* Confident working with service level agreements and KPIs, with the ability to monitor performance, identify issues early and support the team to deliver consistently high standards.
* Strong communication and interpersonal skills, with the confidence to build positive relationships with clients, colleagues, and external contacts.
* Excellent organisational skills and attention to detail, ensuring onboarding processes are managed accurately and efficiently.
* Client-focused, with a commitment to delivering an exceptional service and ensuring a positive client experience throughout the onboarding journey.
* Dependable and accountable, taking ownership of responsibilities and supporting the successful delivery of team objectives.
* Collaborative and supportive, working effectively with colleagues and stakeholders to achieve positive outcomes for clients and the wider business.
Benefits
What’s In It For You?
We’re committed to creating a supportive, collaborative, and high-performing legal team. You’ll be joining colleagues who are not only legally excellent but also commercially astute and down-to-earth. We value trust, teamwork and excellence, and offer an environment where you can grow and succeed.
* A collaborative, friendly working environment with regular team connection days
* 25 days annual leave (plus additional days with length of service)
* Option to buy or sell annual leave
* Life Assurance
* Redkite Rewards scheme
* Pension Scheme
* Contributions to gym membership
* Career development and learning support
... and much more
How to Apply
If you’re ready to make a difference in a positive and dynamic environment, we’d love to hear from you.
At Redkite, we are committed to creating a diverse, inclusive, and supportive workplace where everyone is valued. We welcome applicants from all backgrounds, including gender, race, ethnicity, sexual orientation, disability, age, religion, and neurodiversity. We are dedicated to providing reasonable adjustments throughout the recruitment process and beyond to ensure all employees can thrive. If you need any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you. We believe that diversity strengthens our team and helps us better serve our clients.