Job Description Role: Helicopter Operations Manager Location: Biggin Hill Salary: DOE Our client is looking for an experienced Helicopter Operations Manager to oversee and coordinate all aspects of their ground operations. This role is critical in ensuring smooth day-to-day operations, managing a high-performing team, and delivering exceptional service to clients. You will act as a key liaison between clients, flight crews, and operational staff, ensuring compliance with aviation regulations and company standards. Key Responsibilities: • Client Communication: Serve as the primary point of contact for clients, ensuring excellent customer service and handling all operational queries. • Flight Coordination: Manage and book flights, ensuring timely and efficient scheduling. • Team Leadership: Lead and manage the ground operations team, providing guidance, training, and performance management to ensure operational excellence. • Operational Planning: Oversee daily ground operations, including aircraft handling, logistics, and coordination with flight crews. • Safety & Compliance: Ensure all operations comply with safety standards, company policies, and aviation regulations. • Charter Management: Coordinate charter helicopter flights, liaising with clients and internal teams to deliver a seamless experience. • Problem Solving: Address operational challenges promptly and effectively to maintain service quality and client satisfaction. Skills & Experience: • Proven experience in aviation operations or a similar role within the aviation industry. • Strong knowledge of regulatory requirements and operational compliance. • Excellent communication and client relationship management skills. • Ability to lead and motivate a team in a fast-paced environment. • Strong organisational and problem-solving skills. • Proficiency in flight booking systems and operational planning tools.