Head of operations

Head of Operations

We are seeking an engaging and collaborative Head of Operations to lead a growing organisation supporting people affected by gambling-related harm.

Position: Head of Operations

Salary: £48000 - £55000pa D.O.E

Location: UK-based remote (with UK travel)

Hours: Full-time, 37.5 hours per week

Contract: 12-month fixed term (with potential extension)

Closing date: 7 July 2026 (This vacancy may close early, so early applications are encouraged)

About the Role

This is a key senior leadership role, working closely with the CEO to ensure the organisation operates effectively and delivers meaningful impact. You will lead on operational management, strengthen systems and processes, and turn strategic priorities into high-quality delivery.

You'll also play a highly visible role externally facilitating workshops, contributing to roundtables, and building strong relationships with partners, stakeholders and the lived experience community.

Key responsibilities include:

• Providing operational leadership across services and day-to-day functions
• Developing and improving systems, processes and policies
• Strengthening organisational capacity and infrastructure
• Leading monitoring, evaluation and impact reporting
• Overseeing governance, compliance, safeguarding, data protection and r...