Overview
Join to apply for the Supervisor role at Charles Tyrwhitt. This is a 40-hour contract. Candidates must be flexible to work across weekdays, weekends and Bank Holidays. The role is based in our Oxford store.
What You Will Be Doing
The Supervisor role is an important function in the store’s leadership structure. The main objective is to coach and motivate the sales team to exceed targets, maximise KPI’s, and deliver first-class customer service. You’ll influence and nurture a professional and enjoyable store environment, encourage a winning mentality in service and selling, and champion colleague engagement. The Supervisor will be an expert on CT product, customer service and selling skills and will train the sales team and encourage the use of staff training tools to allow the team to be the best version of themselves. In addition, the Supervisor will assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store and will adhere to company policy procedures, Health and Safety guidelines and security processes.
What We Are Looking For
We view work through our 3 BE’s: BE the BOSS, BE the CUSTOMER and BE the BEST. We are looking for hardworking, proactive people who can thrive in a collaborative environment. Tyrwhitteers are the drivers of change and we value a proactive approach to work.
Required Skills And Experience
* Previous experience in a retail position at Supervisor or Key Holder level
* A genuine passion for delivering outstanding customer service
* Proven ability to prioritise customer service while achieving excellent sales results
* Experience with coaching and training individual KPI performance
What you can expect from us
* Excellent bonus scheme - bonuses are paid quarterly when your store hits target. Teamwork and performance are rewarded
* Uniform – uniform allowance refreshed every 6 months
* Cycle to work scheme, relocation packages to support career development and season ticket loans to those based in London stores
* Fun fund for store parties, social activities and team building
* The Tyrwhitt Academy provides professional development with product knowledge and customer service training, plus apprenticeship qualifications
Who We Are
Charles Tyrwhitt’s purpose is to “make it easy for men to dress well.” Our store and offices are located in London, with a flagship on Jermyn Street, a Global Head Office in London Bridge, an office in Manhattan, and a distribution/ contact centre in Milton Keynes. We are committed to doing the right thing for our people, customers, and suppliers, and to giving back to charity.
“I am Proud and Free to be me!” Tyrwhitteers are a diverse, passionate and entrepreneurial team guided by our 3 BE-liefs: BE the BOSS, BE the CUSTOMER and BE the BEST.
Seniority and Employment Type
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industries: Retail Apparel and Fashion
Location: Oxford, England, United Kingdom
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