Job Description
Service Delivery Advisor
Apprentice Employment Agency division
Location - remote/hybrid
Hours / Salary - Will consider part time (though must be 5 days per week), competitive
About the Role
We're looking for an organised, people-focused professional to join our team as an Apprentice Delivery Advisor. In this pivotal role, you'll act as the key contact for employers, apprentices, and internal colleagues - ensuring every apprentice employment journey runs smoothly from onboarding through to completion. You'll oversee progress reviews, probation and welfare monitoring, absence and payroll documentation, and support timely interventions that keep apprentices on track. Your attention to detail, empathy, and ability to communicate confidently will help deliver a high-quality experience for learners and clients alike.
What You'll Do
You'll play a trusted advisory role, providing guidance and first-stage escalation support on performance, conduct, and attendance matters. Working closely with line managers and HR colleagues, you'll help manage performance-related cases sensitively and effectively. You'll build strong, positive relationships with employers, helping them navigate apprentice-related challenges while maintaining accurate documentation and clear communication. Above all, you'll contribute to a culture of quality, profe...