Job Title: Operations Manager – Retail (Marks & Spencer Partnership)
Hours: Flexible – including evenings and weekends as required
Contract Type: Full-time
Job Overview
Fantastic opportunity to join the Mitie and Marks & Spencer family! We are seeking a dynamic and results‑driven Operations Manager to oversee retail operations across multiple M&S stores. This key leadership role is responsible for delivering operational excellence, driving performance, and ensuring the highest standards of customer service, compliance, and security across all locations.
Main Duties & Responsibilities
* Provide leadership and operational oversight across multiple retail stores.
* Drive world‑class standards of customer service in line with Mitie and M&S values.
* Manage and support store teams, ensuring performance, engagement, and development.
* Monitor and improve operational performance against KPIs and SLAs.
* Ensure full compliance with company policies, procedures, and regulatory requirements.
* Oversee security operations, including loss prevention, incident management, and risk mitigation.
* Build strong relationships with key stakeholders, including M&S leadership teams.
* Conduct regular store visits, audits, and performance reviews.
* Lead investigations into incidents, stock loss, and operational issues, implementing preventative measures.
* Ensure effective resource planning, including staffing, scheduling, and contingency cover.
* Promote a positive culture focused on safety, accountability, and continuous improvement.
Person Specification
* Proven experience in an Operations Manager or similar leadership role within retail or security.
* Strong leadership and team management skills.
* Excellent communication and stakeholder management abilities.
* Results‑driven with a strong focus on performance and continuous improvement.
* Highly organised with strong attention to detail.
* Ability to work under pressure and manage multiple priorities.
* Commercial awareness and understanding of retail operations.
* Full UK driving licence and willingness to travel between sites.
Health & Safety Responsibilities
* Ensure full compliance with all Mitie and Group Health & Safety policies.
* Promote a strong safety culture across all stores.
* Identify, assess, and mitigate risks within the operational environment.
* Ensure all incidents, hazards, and near misses are reported and investigated.
* Support training and development to ensure teams operate safely and effectively.
Mitie offers a comprehensive benefits package, including 20% M&S discount, Pension, Save As You Earn, Share Incentive Plans, MiDeals, Life Assurance, and Childcare Vouchers.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need any reasonable adjustments, please let us know by emailing at ________.
#J-18808-Ljbffr