Robert Half have partnered with an impressive global organisation based in Bicester to recruit a 2nd Line Engineer to join the team. This is an exciting role where you will be the main point of contact for all end-users for their Oxfordshire office, providing 1st and 2nd line suppot and contribute to Group IT projects.
Roles and Responsibilities
* Assist IT Service Desk Manager on related IT projects including software rollouts, hardware upgrades
* Support a myriad of systems and hardware for internal and external users
* Manage user requests through ITSM tool
* Triage and troubleshoot all queries to resolution
* Provide routine maintenance
About You
* Proven experience working as a 2nd Line Engineer
* Strong technical understanding of hardware deployment, network products, O365 administration, Windows 11 support, Active Directory
* Experience in MDM solutions - InTune, SCCM, Endpoint Manager
* Knowledge of network protocols including TCP/IP, DCHP, VoIP, WiFi and DNS
* Outstanding customer service
On Offer
* Salary up to £35,000 DOE
* Hybrid working (3 days in Bicester office, 2 days WFH, occasional travel to London office)
* 23 days annual leave plus bank holidays
* Company bonus
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is co...