Title: Regional Operations Manager (North)
Requisition ID: 10592
We have a fantastic opportunity for a Regional Operations Manager to join our National Highways Account. This role will be mobile across our accounts in the North. Standard hours are 37.5 Hours Per Week, Monday – Friday. Salary is dependent on experience.
Amey delivers total facilities and estate management services, including planned and reactive maintenance works, cleaning, project, and asset management across Highways England’s extensive operational estate.
We work in partnership with our client, Highway England staff, building users and their supply chain partners to ensure the 24/7 service we provide is delivered to the highest standard with minimum impact or disruption to day‑to‑day operational requirements, keeping one of the busiest road networks in Europe safe for the people and businesses who rely on it every day.
Work‑life balance and flexibility are key to our success. We empower our people to make choices that are right for them, offering hybrid, part‑time and flexible work patterns. With a network of offices across the UK, we’re open to discussing working options that suit you.
Responsibilities
* Manage operational performance in accordance with service level agreements
* Plan and organise programming and managing works and services
* Manage multiple buildings and travel across the region (16 sites)
* Maintain relationships with customers to achieve high satisfaction
* Act as point of escalation for all customer issues
* Manage budget and review profit and loss for effective delivery within contractual requirementsDevelop and implement policies and operational systems and procedures
* Provide oversight and direction to employees within your zone according to organisational policies and procedures
* Manage supply chain to ensure works are carried out on time and in budget
* Ensure compliance with relevant health and safety legislation and Amey's health and safety management system; drive H&S culture through toolbox talks and safety bulletins
Requirements
* NEBOSH or IOSH qualified
* Full UK driving licence
* Degree level education in Facilities Management or equivalent (desirable)
* Knowledge of managing hard & soft FM services for multi‑site operation
* Strong people‑management skills with experience meeting senior clientele regularly
* Strong background in health and safety
* Excellent planning and organising skills for programming and managing works and services
* Excellent IT skills, including use of CAFM system (Concept Evolution) and Microsoft Office
* Good knowledge of statutory compliance requirements
This role requires a BPSS security clearance.
Benefits
* Competitive annual salary with potential for yearly reviews
* Career growth and advancement opportunities
* Comprehensive training programmes, including fully funded leadership programmes
* At least 25 days of holiday plus bank holidays, with the option to buy additional days
* Generous pension scheme with extra contributions from Amey
* Flexible benefits, including insurance options, Cycle2Work scheme and discounted gym membership access
* Access to exclusive discounts from leading retailers, healthcare services, and more
* Two Social Impact Days each year for volunteering and fundraising opportunities
* Family‑friendly policies for new parents or individuals caring for a dependant
* Membership in affinity networks that support and inspire diverse communities within Amey
About Amey
We are a leading provider of full life‑cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that impact generations to come.
EEO and Diversity
At Amey we welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age. We are a disability‑confident leader and guarantee interview opportunities for candidates with a disability who meet the minimum requirements.
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