Inpatient Booking Coordinator
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW).
Closing date: 17 May 2026.
We are looking for a Waiting List Coordinator to join our team in Paediatric Cardiology at the Bristol Children's Hospital. The position is part-time (30 hours per week). The successful candidate will arrange and book daycase and procedure dates with families and communicate with clinical members of the team on a daily basis. They will also help with day‑to‑day queries from families and other medical professionals.
Main Duties
* Process inpatient admissions by telephone in line with the PAP, informing patients of any changes or cancellations and re‑booking appointments if required.
* Record, maintain and update admission information on the Trust's Patient Administration System (PAS).
* Register patients onto waiting lists and generate all associated paperwork in adherence with the PAP and Trust Inpatient Booking Procedures.
* Arrange pre‑operative assessment appointments in a timely manner, checking proformas to ensure patients are fit for admission.
* Book patient appointments in line with the PAP and arrange appointment‑related services as and when required (e.g., transport and interpreting services).
* Enter data accurately into computerised databases using all relevant computer systems.
* Check incoming email inboxes daily to stay up to date with departmental and Trust‑wide news and information.
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths.
* Business and Administration Level 3 NVQ or equivalent experience.
Knowledge and Experience
* Clerical/administrative experience, including filing and/or reception.
* Experience of dealing with the public, both on the phone and in person.
* Previous NHS experience.
* Experience of using a Patient Administration System.
Skills and Abilities
* Effective and polite manner when dealing with people, face to face and on the phone.
* Ability to work under pressure and meet deadlines while maintaining a high standard of accuracy.
* Ability to work effectively in a busy team, adjust to change and motivate others.
* Ability to work independently, using own initiative when required.
* Confidence to handle difficult conversations with patients, relatives and carers.
* Effective organisational skills.
* Good IT skills including Microsoft packages.
* Working knowledge of admission policies and procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission will be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Address
Bristol Royal Hospital for Children
Bristol Royal Hospital for Sick Children, Upper Maudlin Street
UHBW is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We aim to recruit and retain a diverse workforce representative of the local population.
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