Collections Customer Service Advisor
Are you interested in joining Loop as a Customer Service Advisor in our Collections Department? We offer a starting salary of £24,000, an excellent progression scheme, and great benefits!
Our office is located on the border of Leeds and Bradford, in Thornbury near Pudsey, with excellent transport links and free parking.
On site, you'll have access to free tea and coffee, bike storage, breakout rooms/pods, a prayer room, and a canteen area.
What you will do
As a Collections Customer Service Advisor, you will handle incoming calls from customers across Yorkshire. Your focus will be on providing professional, high-quality service, meeting targets, resolving customer inquiries quickly and accurately, and tailoring services to customer needs. You will use your influencing and negotiation skills to agree on realistic payment plans and review customer accounts manually.
Benefits
* Hybrid working environment (post-probation)
* 25 days holiday plus bank holidays, plus an extra wellbeing day
* Working hours: 09:30 - 18:00 Monday to Friday, with alternate Saturdays 9-3
* Discounts and vouchers via Myoffers Portal
* Occupational Health support and trained first aiders
* Annual performance-related bonus
* Free onsite parking and cycle-to-work scheme
* Loop Social Club with discounted event tickets
* Cultural diversity events and community volunteering opportunities
* Support from the ‘Heart of Loop Charity’
Please note, successful candidates will undergo a 5-week induction training from Monday to Friday, 9am to 5pm.
If interested, apply now! The next start date is 5th August, with applications closing on 3rd July. Interviews will begin immediately, with face-to-face interviews starting the week of June 17th.
Pre-employment checks include a Basic Disclosure through a third-party provider, and security vetting may be required depending on the role.
About Yorkshire Water
We ensure that over a million residents in Yorkshire have safe drinking water and proper wastewater management. We are committed to environmental sustainability, community well-being, and innovative service delivery. Our team of 3,000 works 24/7 to keep Yorkshire's water flowing.
We value equality, diversity, and inclusion and welcome applications from all individuals regardless of background. Yorkshire Water reserves the right to close this position early if needed. We encourage early applications.
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