About the Role
Our client is seeking a Critical Services Manager to lead estates services supporting facilities and other critical environments. This role is with an award-winning institution recognised among the UK’s Top 20 and the world’s Top 100. It focuses on statutory compliance, resilient mechanical services, effective contractor management, and long-term asset planning.
You will act as the single point of contact, providing technical leadership across high-risk mechanical systems and ensuring services are safe, compliant, and aligned with strategic objectives.
Key Responsibilities
Leadership & Service Delivery
•Provide expert advice on critical mechanical infrastructure and asset replacement
•Manage contracts, KPIs, and service performance within critical environments
•Lead planned maintenance, lifecycle replacement, and emergency response
•Maintain asset registers and support development of long-term asset strategies
•Chair meetings with stakeholders, contractors, and internal teams
Technical & Compliance
•Provide authoritative advice on mechanical services, compliance, and best practice
•Support design reviews, capital projects, and technical assurance
•Manage investigations into service failures and implement preventative actions
•Ensure compliance across high-risk systems (e.g. pressure systems, refrigeration, LEV, lifting equipment, gas and ventilation systems)
Risk, Contractors & Projects
•Manage statutory compliance and mechanical risk in collaboration with compliance teams
•Oversee M&E contractors and ensure safe access to critical facilities
•Identify and deliver projects that improve resilience and reduce risk
•Assist in managing operational budgets and identifying efficiencies
People & Continuous Improvement
•Provide technical leadership and mentoring to mechanical teams
•Maintain professional knowledge of legislation and industry developments
Person Specification
Essential Skills & Experience
•Strong project, programme, and contract management skills
•Proven experience in building services or mechanical engineering
•Experience managing compliance, health & safety, and contractors
•Ability to communicate effectively and work under pressure
•Strong analytical skills and attention to detail
Qualifications
•HNC/HND in Engineering Services or equivalent experience
•IOSH Managing Safely (or equivalent)
•Full, current driving license