The Role We have an exciting opportunity for a skilled and experienced manager, that understands what a high performing team is, to play a key role in driving the success of our 11 engineers strong, IT Professional Services team. As an IT Professional Services Manager, you will oversee the day-to-day operations of the IT Professional Services team with a strong focus on delivering an Effortless Customer Experience through operational excellence, innovation, and outstanding service delivery. You will be instrumental in enhancing processes, supporting financial performance, and developing your team, all while driving continuous improvement. Key Responsibilities: Team Leadership & People Management – Ensuring Customer Ease Technical Support & Service Delivery Management Project Management Qualifications, Skills & Experience – What You Bring Required Qualifications PRINCE2 Agile Foundation, Waterfall, Scrum Master, SAFe, or an equivalent combination of relevant education, experience, and demonstrated capability. Desirable Qualifications PRINCE2 Agile Practitioner (or willingness to achieve). Core Experience & Technical Background Proven experience in an IT management or equivalent leadership role. Demonstrated ability to build, coach, and develop high-performing technical teams. Strong troubleshooting and problem-solving skills, with the ability to guide teams through complex projects and processes effectively. Experience with project management, and ITIL or similar frameworks. Solid understanding of computer systems, networks, hardware, and software. Experience simplifying and improving processes to enhance efficiency and reduce customer effort. Understanding of strategic planning with the ability to align team objectives to wider business goals. Comfortable using AI tools, automation, and data insights to inform decisions and improve service outcomes. Experience supporting or managing budgets and contributing to financial forecasting and planning. We are looking for a People Manager (with demonstrable experience): Who is motivated by building relationships with colleagues, coaching employees to reach their full potential and aligning goals toward a common objective. Who has a can-do attitude, that sets high standards of excellence and outlines how their team can get there and give them the tools and support to do so. Who can have tough conversations. Management isn’t always easy, and sometimes you must engage in difficult conversations with employees. We believe in open and honest two way conversations and expect you not to shy away from this; instead, view it as a learning opportunity for both parties. Who is open to receiving feedback. Someone who exudes confidence and relishes challenge. Who possesses an ability to problem-solve and make decisions – part of the role will be spotting and solving problems daily. This requires outstanding attention to detail and the ability to remain calm under pressure. To ensure that your team is productive, and that workflow runs smoothly, you'll have to think on your feet when problems arise. Creative thinking will help you to come up with innovative solutions that minimise the impact on your team and the business. Who is a great communicator - You'll liaise with a variety of people, from entry-level employees to senior management, in several different ways - via email, over the phone and in presentations, meetings and one-to-ones. Effective communication is key ensuring it is clear, concise, concrete, correct, coherent, complete, courteous. Who shows high emotional intelligence – we believe our managers need emotional intelligence to be effective. This means having the self-awareness, self-control, motivation, empathy, and social skills needed to behave in a mature, wise, empathetic way with the people around you. Who has a passion for service delivery – our customers are at the heart of what we do. Ownership, accountability and clear communication of service delivery matters are key at HBP. Why work for us? Here at the HBP Group we are passionate about our business and our customers, and believe our people are our most asset. Driven by our commitment to creating a great place to work for all our staff, we are always looking for ways to improve our employee experience. We are committed to being a truly great place to work. As an accredited Living Wage Foundation employer, we proudly pay the Real Living Wage and are working towards earning Best Companies 3 Star “World Class employer to work for” accreditation in the future. Here are some of the fantastic benefits we offer and our people love: 36 days of holiday (28 days plus bank holidays), pro-rated for part-time employees. Option to sell back holiday * Salary Sacrifice Pension Scheme and a range of additional salary sacrifice options, including Electric/Hybrid Car, Bike to Work, and Childcare schemes*. Enhanced family-friendly leave, including Maternity Pay*, Paternity Pay*, and our compassionate “Time to Say Goodbye” bereavement leave ”. Mid Year and Year End Appreciation Parties, themed office days (yes, even Pancake Day!), and fundraising events supporting our chosen charit ies. A friendly, inclusive working environment we genuinely are a great bunch. Free lunches and summer BBQs. Quarterly Rise & Shine breakfast events to bring the team together. Casual business dress code, with the option to choose from our free workwear wardrobe. Christmas Thank You Bonus *. Structured support and guidance from day one, including tailored training plans to help you succeed. On site parking for convenience. Access to wellness activities to support your wellbeing. *Eligibility criteria or length-of-service requirements apply. Closing Date: 30 th January 2026 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.