Customer Service Advisor – Stevenage £24,570 basic p/a generous quarterly bonus (OTE up to £28,500) Looking for a new opportunity in customer service? Whether you already have experience in an office, contact centre, insurance, or customer‑facing role — or you’re looking to build a long‑term career in a professional environment — this could be the role for you. Join us as a Customer Service Advisor and work Monday to Friday, between 9am and 5pm, on a full‑time 37.5‑hour contract. No insurance experience is required, as full training will be provided to support your success. You’ll benefit from a basic salary of £24,570 per annum (pro rata for part‑time hours) plus a generous quarterly bonus, allowing you to earn up to £28,500 per year. You’ll also enjoy all the benefits of working with one of the UK’s largest independent insurance brokers — Everywhen. Training & Development With a start date of 2nd March, you’ll begin with a 2‑week formal induction designed to give you the knowledge, skills, and confidence to succeed in your role. Your development doesn’t stop there — we invest in your future with ongoing learning and clear career progression opportunities within the insurance industry. What does the role involve? • Providing excellent customer service to existing clients via phone and email • Managing a high volume of calls in a fast‑paced contact centre environment • Meeting and exceeding KPIs and performance targets • Working closely as part of a supportive and collaborative team • Bringing a positive attitude, attention to detail, and willingness to learn What’s in it for you? You’ll be welcomed into the Everywhen family — an organisation that genuinely cares about its people and their wellbeing. Benefits include: • 26 days holiday plus bank holidays • Career progression opportunities across Everywhen • Support to gain CII or ACII qualifications • Pension scheme • 24/7 physical and mental wellbeing support, plus on‑site mental health ambassadors • 1 paid volunteering day each year • Spotlight Awards, recognising outstanding talent across the business Ready to take the next step? Apply today and a member of our team will be in touch. If successful, we’ll carry out relevant pre‑employment checks, including verification of employment history, address, credit history, and a standard criminal record check. Please note: We may close this vacancy early if we receive a high volume of suitable applications. No agencies please. So, what are you waiting for? Apply today and one of our team will be in touch. Hybrid AD LI-RK1 AIB Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. Click here here to see our standard benefits page