Are you passionate about delivering exceptional customer service? We are seeking a Customer Services Agent to join a retail-focused team in Maidenhead, helping to enhance the customer experience through efficient and professional support. Client Details ECommerce Customer Service Executive, Maidenhead: The hiring company is a well-established organisation in the retail industry, recognised for its dedication to providing quality products and services. Operating as a medium-sized company, they are committed to ensuring a seamless customer experience and fostering a professional environment. Description ECommerce Customer Service Executive, Maidenhead: Respond promptly to customer queries via phone, email, and other communication channels. Provide accurate information about products, services, and policies. Resolve customer complaints effectively, ensuring satisfaction and retention. Update and maintain customer records in the database with attention to detail. Collaborate with internal departments to address customer needs efficiently. Identify opportunities to improve the customer service process and suggest enhancements. Assist with order processing, tracking, and follow-up as needed. Adhere to company guidelines and comply with retail industry standards.Profile ECommerce Customer Service Executive, Maidenhead: A successful B2C Customer Services Agent should have: Previous experience in a customer service or similar role, preferably within the retail industry. Strong communication skills, both written and verbal. Proficiency in using customer relationship management (CRM) tools or related systems. A problem-solving mindset with a focus on customer satisfaction. The ability to manage time effectively and handle multiple tasks efficiently. A professional and courteous manner when dealing with customers and colleagues. Using SAP and Excel and Job Offer A competitive salary ranging from £24,000 - £26,000 per annum. A permanent position with opportunities for growth and development. A supportive and professional work environment in Maidenhead. The chance to work with a respected company in the retail industry.If you are enthusiastic about contributing to a high-quality customer service team, apply today to take the next step in your career