We are currently recruiting for a Service Desk Analyst to work a hybrid contract two days per week on-site in Norwich. The successful candidate will be supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user base.
Main Responsibilities
* Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user base
* Processing service requests
* Rotation between phone and IT portal ticket support, user facing assistance at Tech Hubs and the build of laptops & smartphones
* Build, manage, support, asset track and maintain all associated hardware devices
* Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales
* Create, issue and manage/maintain corporate accounts for joiners/leavers
* Work collaboratively across the Technology pillar and wider IT Team, ensuring internal processes are delivered efficiently and reviewed and updated as necessary
Essential
1. A passion for providing high levels of customer service
2. Experience of working in a Service Desk environment
3. A problem solver