We are seeking a Business Administrator to provide high quality administrative support within a professional services team. This role requires strong client communication skills, excellent organisation, and attention to detail.
Key Responsibilities:
Carry out a full range of administrative duties to support the team.
Manage and respond to a high volume of incoming telephone calls, ensuring all enquiries are handled promptly and effectively.
Record information accurately using internal databases and tracking systems.
Assist with the opening and closing of client files.
Make outgoing telephone calls to clients and other parties as directed, using file information to provide updates.
Remain calm, focused, and professional when dealing with a variety of client queries.
Provide an efficient and considerate service, maintaining the highest standards of client care.
Uphold strict confidentiality at all times.
Represent the organisation professionally when dealing with clients or prospective clients.
Undertake additional administrative tasks when required.
Maintain positive working relationships with colleagues.
Follow all internal policies and procedures.Requirements:
Experience in a client facing or customer service role.
Excellent attention to detail.
Strong organisational skills, with the ability to prioritise and manage multiple tasks.
Previous experience in a professional services environment is desirable.
Strong verbal communication and active listening skills.
Client focused, adaptable, and able to work independently.
A willingness to learn and develop within the role.If you have relevant experience and would like to apply, we welcome your application