Overview
Our purpose is to make the world more sustainable by building trust in society through innovation. As a Lead Service Architect, you will contribute to this by enabling innovation to be dependable, inclusive and produce sustainable services – services that work for people, endure over time and strengthen the institutions that rely on them.
Your Role Will Involve
* Service strategy & design
o Own the service architecture for complex programmes, producing integrated designs (operating model, processes, tooling, service catalogue, SLAs/XLAs, RACI) and ensuring alignment to customer outcomes and contractual commitments.
o Map requirements to ITIL practices (e.g., Design & Transition, Service Desk, Incident/Problem, Change Enablement, Service Level, Availability, Capacity) within the Service Value Chain.
o Define tactical and future-state operating and governance models, including service acceptance criteria, early life support (ELS), and continual improvement baselines.
* Assurance & governance
o Lead service design authorities; provide technical/service assurance, risk/RAID management (incl. SPOFs), and cost/run-rate inputs to solution models.
o Apply leadership where appropriate, set policies/standards for service architecture in alignment with Fujitsu best practice, ensure reuse, manage design exceptions, and define migration paths from current to target service states.
* Transition & readiness
o Orchestrate operational and/or service readiness (ORR/SRR), test requirements flowing into integrated test plans, and acceptance into operations with clear measures/KPIs and knowledge transfer.
* Tooling & integration
o Ensure ITSM tooling designs and integrations meet all requirements (functional and non-functional). Leverage Fujitsu’s Elite/Gold partner capabilities and public-sector delivery track record where appropriate.
* Stakeholder leadership
o Act as trusted adviser to senior customer stakeholders; align service architecture with security, compliance, and sector requirements; influence solution trade-offs for operability and cost.
Your Transferable Skills And Experience
* Service architecture/management with responsibility for end-to-end service design into live service on medium–high complexity engagements (public sector experience advantageous).
* Proven leadership of service operating model design, service catalogue, SLA/XLA definition, and transition to live including ELS and service acceptance.
* Demonstrable experience governing RAID for services and feeding run cost elements into solution models.
* Strong service management best practice application across practices, integrating Agile/DevOps ways of working.
You must be willing and eligible to undergo security clearance for this position.
Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/background in Service Management and ability to gain clearance, this could be the next opportunity for you.
Your Benefits
* 26 Days annual leave plus public holidays (3 Flexible)
* Pension – Double matching contributions of up to 10%
* Life assurance
* Companywide incentive plans
* Your choices (Flexible benefits such as increased holidays/ travel/ dental, critical illness and more)
* Perks at work – employee discounts
* Employee assistance programme/ virtual GP
* Role dependent benefits: Private medical/ company car or car allowance
Recruitment process
The recruitment process consists of two stages of interviews.
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
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