JOB DESCRIPTION
JOB TITLE
Senior Waiter / Head Waiter
DEPARTMENT
Café Linea
REPORTS TO
General Manager
WHAT ARE WE DOING?
Linea is a new restaurant and bakery brand launching in June 2025, comprising:
1. Café Linea: our flagship restaurant and bar, with an onsite bakery, launching this Spring in one of London’s most iconic locations
2. Events by Linea: a luxury, bespoke events business, specialising in XXL, showstopping cakes and dessert installations
3. Linea Online: a direct-to-consumer online store, specialising in celebration cakes and gift/event boxes of sweet/savoury pastries
Café Linea occupies a truly unique, high-profile location in Chelsea, comprising architecturally stunning, Grade II* listed interiors and an incomparable all-year terrace with views over a picturesque green. It includes 72 covers internally and 60 covers on the terrace, and will open for breakfast, lunch and dinner. A place to visit at any time of day, whether for a morning pastry and cappuccino, an afternoon glass of wine on the terrace, a substantial meal, or spritzes and small plates in the evening.
THE ROLE
As the Senior Waiter/Head Waiter at Café Linea is responsible for providing exceptional dining experiences by taking orders, serving food and beverages, and attending to guest needs in a courteous and efficient manner. This role requires excellent communication, multitasking skills, and a guest-focused attitude to service.
As Senior Waiter / Head Waiter at Café Linea, you will be responsible for:
Guest Relations
- Provide a warm and professional greeting to guests and ensure their needs are met promptly.
- Handle complaints or special requests with professionalism and escalate when necessary.
- Oversee table service, ensuring accuracy, timeliness, and consistency.
Team Support and Leadership
- Train, mentor, and support waitstaff in service standards and operational procedures.
- Monitor performance and provide constructive feedback to the team.
- Ensure the dining area, including tables and service stations, is clean, organized, and well-stocked.
- Collaborate with the kitchen team to ensure seamless communication and delivery of orders.
Service Excellence
- Uphold and enforce service steps to ensure a smooth and cohesive guest journey.
- Monitor service flow and identify opportunities for improvement to enhance efficiency.
- Act as a resource for the team, addressing questions, resolving issues, and ensuring smooth communication between kitchen and front-of-house teams.
- Participate in pre-shift meetings to communicate specials, menu changes, or service updates.
- Maintain records of guest preferences for personalized service.
Operational Oversight and Continuous Improvement
- Conduct regular walkthroughs to ensure cleanliness, functionality, and aesthetic appeal of all areas.
- Ensure all health and safety, food hygiene, and licensing standards are upheld at all times.
- Knowledge of food, wine, and beverage service standards.
WHAT ARE YOU LIKE?
The ideal candidate will possess:
Creative Vision and Passion
- A true love for hospitality innovation and a drive to make a lasting impact on an exciting, new addition to London’s culinary scene. You’ll thrive on opportunities to leave your creative mark.
Guest First Mentality:
- A relentless commitment to delivering impeccable service, maintaining the highest standards for product quality and service. Detail-oriented, with an uncompromising focus on every guest.
People Centric Leadership:
- A strong belief that caring for the team comes first. You’ll cultivate an environment where individuals feel supported, empowered, and inspired to excel.
Inspiring and Humble Leadership:
- A hands-on leader who motivates through example, creating lasting connections within the team and instilling a sense of pride and purpose in daily operations.
Eagerness for Complexity:
- A readiness to embrace the challenges of a multifaceted, start-up environment with enthusiasm and perseverance. You’ll thrive on solving problems and driving innovation.
Collaboration with Senior Leadership:
- Enthusiasm for working closely with an experienced leadership team and the Founders to shape the restaurant’s identity and direction.
Organizational Mastery:
- Exceptional organizational skills, capable of implementing systems and processes that ensure smooth operations and long-term consistency, even in your absence.
Ambition and Vision:
- A drive not only to grow within the business but to actively shape its future, contributing to its evolution and success.
WHAT’S IN IT FOR YOU?
- Be Part of Something Special:
Join an ambitious, highly experienced senior team at the ground level of an exciting new venture, taking a pivotal role in shaping its success and long-term culture.
- Shape the Future Culture:
Help create a modern, forward-thinking, and people-focused workplace that values innovation, collaboration, and individuality from day one.
- Unlock Career Progression:
Grow with the business as it expands, benefiting from a variety of career advancement opportunities tailored to your aspirations and achievements.
- Rewarding Compensation:
Enjoy a competitive salary package that recognizes your skills, experience, and contributions, complemented by sales incentives and performance-based bonuses to reward your impact.
- Generous Time Off:
Recharge and maintain a healthy work-life balance with 28 days of holiday (inclusive of bank holidays).
- Employee Benefits:
Access an array of perks to support your well-being and enjoyment of the role, including:
· Free meals during shifts and discounts for your rest days.
· Dedicated training programs focused on personal and professional growth.
· A colleague recognition and awards program featuring generous prizes.
· A special birthday gift to celebrate your big day.
· A “refer a friend” bonus scheme to reward you for bringing great talent to the team.
· Cycle to work Scheme
· Celebrate your career anniversaries with us, complementary meal for you and a friend after each year of service.