Join us as an Employment Law & HR Business Partner
* This is an excellent opportunity to deliver a relationship managed service to a portfolio of valued clients within our Business Banking segment in Employment Law & HR consultancy
* You’ll be building lasting relationships to grow the volume and value of your portfolio through consistently delivering high quality customer interactions and experiences
* As a key member of our team, you’ll be recognised for building trust and long term sustainable value for our customers and colleagues
* While this is a remote first role, you'll be expected to travel to Twickenham, Surrey, West London, Oxford and the surrounding areas
* We're offering between £41,183.00 and £48,450.00, with a car allowance of £6,000 plus pension funding
What you'll do
We’ll look to you to deliver excellent service to your portfolio of clients, either through face-to-face meetings or video, telephone and email channels. Through a proactive contact strategy, you’ll be working to really understand their needs and provide them with commercial and profitable advice, while encouraging them to adopt and use Mentor’s digital and self-service channels where appropriate.
Additionally, you’ll be:
* Delivering new business growth through referrals, networking and business generation activities
* Leading new business prospect meetings, business networking and relationship building with your internal and external network and new customer lead referrals
* Working collaboratively with our Consultancy Delivery team to make sure that services are delivered in line with customer expectations and timescales
* Proactively managing client retention and renewal pricing conversations for your own portfolio and in support of others
* Maintaining a fully up-to-date contact strategy plan, focusing on developing new business income and achieving agreed income goals
* Supporting other clients as well as your own, and colleagues with complex technical issues
The skills you'll need
We’re looking for someone with a strong customer focus and professional qualifications in Employment Law or HR. You’ll have extensive experience in a role relating to employment relations or HR, and you’ll also have a background in dealing with the provision of advice for complex matters.
We’ll also be looking for you to have:
* Extensive experience of identifying customer needs, identifying risks and prioritising recommendations
* The ability to identify and lead business solutions, bespoke service offerings to customers and provide commercial price quotes
* Excellent time management skills and a flexible approach to serve customers at times that meet their needs
* Strong communication and interpersonal skills
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