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Ground Up Property Group is a fast-growing and client-focused property maintenance company. We pride ourselves on delivering high-quality maintenance and building solutions through seamless coordination between clients, contractors, and our service team.
We are now looking for an enthusiastic, organised, and proactive Service Desk Coordinator to join our team. This is a key role responsible for managing maintenance jobs from start to finish using our job management system, eWorks. If you enjoy fast-paced environments, speaking with clients, and ensuring things run like clockwork, we’d love to hear from you.
Key Responsibilities:
* End-to-end job management: Handle maintenance and repair jobs from the moment a request is received through to completion, using our in-house system, eWorks.
* Client liaison: Speak directly with clients to understand the works required, provide updates, and confirm job details – primarily over the phone and via email.
* Contractor coordination: Assign the correct contractor to each job, ensuring all details are communicated clearly and everyone is in the right place at the right time.
* Job scheduling: Book and manage appointments, keeping timelines and availability in sync between clients and contractors.
* Live job monitoring: Track progress in eWorks and actively resolve scheduling or access issues to keep jobs on track.
* Client reporting: Create and submit regular client reports, often using PowerPoint, summarising completed works, issues, or outstanding items.
* Service documentation: Maintain accurate records and documentation within our system to support job tracking and reporting.
* Support team operations: Work with the broader service desk team and step in to cover out-of-hours or sickness rota when needed.
Skills and Experience Required:
* Strong organisational skills and a methodical approach to task management.
* Confident and professional communicator – especially on the phone.
* Comfortable with multitasking and prioritising in a high-volume environment.
* Proficient in Microsoft Office, especially Outlook, Word, Excel, and PowerPoint.
* Experience in facilities maintenance, job scheduling, or customer service is preferred but not essential.
* Ability to learn new systems quickly – experience with eWorks or similar job management platforms is a bonus.
* Positive, proactive mindset and a team player attitude.
What We Offer:
* A collaborative and friendly working environment.
* Structured on-the-job training.
* Career development opportunities as the company grows.
* Competitive salary based on experience.
* Benefits including:
* Company pension
* On-site gym
* On-site parking
Annual salary of £28,000 to £33,000, based on experience
Schedule:
* Monday to Friday
* Day shifts only
Education:
* GCSE or equivalent (preferred)
Experience:
* Facilities maintenance: 1 year (preferred)
* Customer service: 1 year (required)
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Facilities Services
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