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Service Desk Analyst (Previous Relevant Experience is Required), Chelmsford
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Client:
Telent
Location:
Camberley, GU15 3YL (Office based role)
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
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Job Description:
Service Desk Analyst
Location: Camberley, GU15 3YL (Office based role)
Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)
Job type: Full time, Permanent
Ref: 1405
Salary and Benefits: Competitive starting salary, uncapped overtime options, 20% salary uplift for shift work, training, 26 days annual leave, career development opportunities.
Telent seeks a Service Desk Analyst to join our Customer IT Service Centre in Camberley. The role involves supporting our managed service contracts, providing excellent customer service, and working in a dynamic environment with ongoing training and growth opportunities.
This is a 4 days on / 4 days off shift role, with an 11-hour rotating shift schedule. The position is office-based at our modern Camberley centre (GU15 3YL).
Our Technology Teams are committed and innovative. Join us to contribute to the digital revolution, supporting critical infrastructure and making a tangible impact.
Responsibilities include:
* First point of contact for incidents, requests, and queries via multiple platforms
* Logging incidents and requests, ensuring high-quality customer service
* Following up and providing updates to customers
* Ordering spare parts and scheduling engineers
* Maintaining customer rapport and incident ownership
* Proactively liaising with vendors and managing escalations
* Meeting KPI targets
Candidate profile:
Customer-focused with excellent communication skills. Experience in retail, customer service, or administration is valuable; technical experience is not mandatory. Proficiency in Microsoft Office is required. Long-term career orientation is preferred.
Key requirements:
* Experience in customer service, retail, or helpdesk environments
* Microsoft Office proficiency
* Call handling experience is a plus
* Ability to work independently and in a team
* ITIL awareness is desirable
What we offer:
* Career development in a growing company
* Inclusive culture valuing diversity
* Company matched pension scheme (4-6%)
* Family-friendly policies and wellbeing support
* Discount schemes for entertainment and shopping
About Telent:
Telent specializes in critical communications and digital infrastructure, supporting communities and businesses. Join our team of over 2,500 dedicated professionals committed to excellence and innovation.
Core values:
* Be Inclusive
* Take Responsibility
* Be Customer-focused
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