Overview
Join to apply for the Dispatch Administrator role at Saltire Facilities Management.
Saltire Facilities Management is one of the UK’s largest property services providers, working with public sector organisations to serve more than 120,000 social housing tenants and private homeowners. The company specialises in renewables, gas services, and electrical works, helping clients decarbonise housing stock and meet zero-carbon obligations.
What Were Looking For
* Previous experience in a dispatch role.
* Passion for delivering excellent customer service.
* Strong problem-solving skills and attention to detail.
* Previous experience in a customer service or contact centre role.
* Excellent communication and interpersonal skills.
* Ability to work independently as well as part of a team.
* Experience in the heating, maintenance, or customer service industry is a plus, but not required.
* A positive attitude and a desire to learn and grow in your role.
Key Responsibilities
* Dealing with a high number of incoming calls from customers, field operatives, and clients; handling enquiries, emergency jobs, appointment changes, etc.
* Liaise with internal departments to ensure timely resolution of issues.
* Arrange further work appointments for customers requiring follow-on work after an initial visit, including telephoning to confirm and scheduling via the scheduling system.
* Monitor engineer timescales and SLAs, ensuring deadlines are met.
* Produce daily reporting.
* Deliver exceptional customer service via phone, email, and live chat.
* Handle inbound calls and respond to service requests and queries.
* Reschedule appointments for engineers and coordinate service delivery.
* Maintain accurate records using in-house and client systems.
* Follow company procedures and service level agreements.
* Adapt to shift patterns based on contact centre traffic.
Why You Should Apply
If you’re eager to join a company that values hard work, professional growth, and exceptional customer service, we want to hear from you. Take the next step in your career and become part of a team making a difference in the lives of our customers.
Shift Pattern
Rotational pattern: 4 on 4 off with a choice of shift patterns — 06:00-16:30 or 07:00-17:30.
12 Month Fixed Term Contract.
What We Offer
* Salary from £24,570 per year
* Opportunity for overtime
* Company sick pay
* Free on-site parking
* Private health-care plan
* Employee discount & savings across multiple retailers
* Discounted gym membership
* Employee Assistance Program and Mental Well-being support
* 22 days holiday plus bank holidays, increasing with service
* Option to buy an additional 3 days annual leave per year
* 1 additional volunteer day per year
This role is a 12-month fixed-term contract and may be subject to internal eligibility criteria.
Note: This description reflects responsibilities and requirements to the best of the original posting. Other duties may be assigned as needed.
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